Impact of corporate social responsibility practices on financial performance of Nepalese commercial banks / Dipika Shrestha 

Public ISBD Title : Impact of corporate social responsibility practices on financial performance of Nepalese commercial banks Material Type: printed text Authors: Dipika Shrestha, Author Publication Date: 2015 Pagination: 65p. Size: GRP/Thesis Accompanying material: 4/B General note: Including bibilography Languages : English Descriptors: Banks Banks and banking Commercial banks Commercial banks Corporate image Social responsibility of business Keywords: 'corporate social responsibility  corporate image  banks  banks and banking  commercial banks  banks' Class number: 658.408 Impact of corporate social responsibility practices on financial performance of Nepalese commercial banks [printed text] / Dipika Shrestha, Author . - 2015 . - 65p. ; GRP/Thesis + 4/B. Including bibilography Languages : English Descriptors: Banks Banks and banking Commercial banks Commercial banks Corporate image Social responsibility of business Keywords: 'corporate social responsibility  corporate image  banks  banks and banking  commercial banks  banks' Class number: 658.408

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Human resource management practices and bank performance :a case of commercial bank of Nepal / Sahistha Swar 

Public ISBD Title : Human resource management practices and bank performance :a case of commercial bank of Nepal Material Type: printed text Authors: Sahistha Swar, Author Publication Date: 2016 Pagination: 68p. Size: GRP/Thesis Accompanying material: 4/B General note: Including bibilography Languages : English Descriptors: Banks Banks and banking Commercial banks Industrial management Information resources management Personal management Keywords: 'personal management  industrial management  management  banks  banks and banking  commercial banks  nepal' Class number: 658.303 Abstract: People are one of the most important factors providing flexibility and adaptability to organizations. The impact of human resource management practices such as compensation practice, performance evaluation practice and promotion practice on employees’ job satisfaction, perceived performance, commitment, turnover intention and citizenship behavior cannot be overlooked because it has positive impact on the organization performance (Patterson et al., 1997). The new interest in human resources as a strategic level that can have economically significant effects on a firm’s bottom line, however, aims to shift the focus more towards value creation (Samuel and Chipunza, 2009). In Nepalese context, the role of HR is more related to looking at the administrative functions relating to the personnel department, rather than looking at linking profits directly with people (Shakya, 2011). Human resource provides the impression of the organization, good or bad. Therefore, the challenge in Nepal is to see how organizations understand the value of their employee and ensure that they build a set of human resources that will increase efficiency, productivity and profitability (Adhikari and Gautam, 2011). Pay and benefits became competitive for competent employees; many organizations started emphasizing on performance. Training and development program were highly welcomed as means to develop employees’ skills and knowledge. The major purpose of this study is toanalyze the effect of human resource management practices in the bank performance in case of Nepalese commercial bank. The specificobjectives of this study are; a) to analyze the human resources management practices in the Nepalese commercial banks b) to examine the impact of human resource management practices on return on assets (ROA) in Nepalese commercial banks c) to analyze the effect of human resource management practices on return on equity (ROE) in Nepalese commercial banks d) and to examine the effect of human resource management practices on employees’ satisfaction (ES) in Nepalese commercial banks. This study has used primary and secondary sources of data to analyze the impact of human resources management practices on bank performance. The primary sources of data have been used to assess the opinion of respondents to examine present status and role of current human resource management practices in the banking performance. Secondary data have been collected from bank annual report and other reports from Nepal Rastra bank. The finding of the study revealed that beta coefficient for employee’s satisfaction is positive with ROA which indicate that higher satisfaction in employees increases the ROA of the bank. The beta coefficient for recruitment and selection, and training and development is also positive. The result also revealed that beta coefficient is positive for performance appraisal system with ROA which indicate that fair and equitable performance evaluation system increases the return on assets of the bank. The beta coefficient for employees’ satisfaction is positive with return on equity (ROE). This indicates that higher employees’ satisfaction in the working environment increases the productivity and thus ROE. The beta coefficient for recruitment and selection, and training and development is also positive with return on equity (ROE). The findings also show that beta coefficient for recruitment and selection is positive with employee satisfaction indicating that fair and transparent recruitment and selection process in the organization increases the satisfaction level in employees. The beta coefficient for performance appraisal, salary and compensation is also found to be positively significant with employee’s satisfaction. This result reveals that standardized performance appraisal system in the organization and higher salary and compensations increases the employees’ satisfaction in the organization. This study concludes that bank performance is positively affected by human resources management practices followed by banks. The bank performance variables such as return on assets and return on equity are positively affected by employees’ satisfaction, recruitment and selection, training and development, performance appraisal, salary and compensation system of the bank. This study also concludes that training and development programs are most important factors to satisfy employees in the organization followed by salary and compensation. Human resource management practices and bank performance :a case of commercial bank of Nepal [printed text] / Sahistha Swar, Author . - 2016 . - 68p. ; GRP/Thesis + 4/B. Including bibilography Languages : English Descriptors: Banks Banks and banking Commercial banks Industrial management Information resources management Personal management Keywords: 'personal management  industrial management  management  banks  banks and banking  commercial banks  nepal' Class number: 658.303 Abstract: People are one of the most important factors providing flexibility and adaptability to organizations. The impact of human resource management practices such as compensation practice, performance evaluation practice and promotion practice on employees’ job satisfaction, perceived performance, commitment, turnover intention and citizenship behavior cannot be overlooked because it has positive impact on the organization performance (Patterson et al., 1997). The new interest in human resources as a strategic level that can have economically significant effects on a firm’s bottom line, however, aims to shift the focus more towards value creation (Samuel and Chipunza, 2009). In Nepalese context, the role of HR is more related to looking at the administrative functions relating to the personnel department, rather than looking at linking profits directly with people (Shakya, 2011). Human resource provides the impression of the organization, good or bad. Therefore, the challenge in Nepal is to see how organizations understand the value of their employee and ensure that they build a set of human resources that will increase efficiency, productivity and profitability (Adhikari and Gautam, 2011). Pay and benefits became competitive for competent employees; many organizations started emphasizing on performance. Training and development program were highly welcomed as means to develop employees’ skills and knowledge. The major purpose of this study is toanalyze the effect of human resource management practices in the bank performance in case of Nepalese commercial bank. The specificobjectives of this study are; a) to analyze the human resources management practices in the Nepalese commercial banks b) to examine the impact of human resource management practices on return on assets (ROA) in Nepalese commercial banks c) to analyze the effect of human resource management practices on return on equity (ROE) in Nepalese commercial banks d) and to examine the effect of human resource management practices on employees’ satisfaction (ES) in Nepalese commercial banks. This study has used primary and secondary sources of data to analyze the impact of human resources management practices on bank performance. The primary sources of data have been used to assess the opinion of respondents to examine present status and role of current human resource management practices in the banking performance. Secondary data have been collected from bank annual report and other reports from Nepal Rastra bank. The finding of the study revealed that beta coefficient for employee’s satisfaction is positive with ROA which indicate that higher satisfaction in employees increases the ROA of the bank. The beta coefficient for recruitment and selection, and training and development is also positive. The result also revealed that beta coefficient is positive for performance appraisal system with ROA which indicate that fair and equitable performance evaluation system increases the return on assets of the bank. The beta coefficient for employees’ satisfaction is positive with return on equity (ROE). This indicates that higher employees’ satisfaction in the working environment increases the productivity and thus ROE. The beta coefficient for recruitment and selection, and training and development is also positive with return on equity (ROE). The findings also show that beta coefficient for recruitment and selection is positive with employee satisfaction indicating that fair and transparent recruitment and selection process in the organization increases the satisfaction level in employees. The beta coefficient for performance appraisal, salary and compensation is also found to be positively significant with employee’s satisfaction. This result reveals that standardized performance appraisal system in the organization and higher salary and compensations increases the employees’ satisfaction in the organization. This study concludes that bank performance is positively affected by human resources management practices followed by banks. The bank performance variables such as return on assets and return on equity are positively affected by employees’ satisfaction, recruitment and selection, training and development, performance appraisal, salary and compensation system of the bank. This study also concludes that training and development programs are most important factors to satisfy employees in the organization followed by salary and compensation.

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Impact of customer satisfaction, customer retention , perceived quality on loyalty of the Nepalese commercial banks / Rina Gurung 

Public ISBD Title : Impact of customer satisfaction, customer retention , perceived quality on loyalty of the Nepalese commercial banks Material Type: printed text Authors: Rina Gurung, Author Publication Date: 2014 Pagination: 105p. Size: GRP/Thesis Accompanying material: 2/B General note: Includes bibliographies Languages : English Descriptors: Banking Banks Commercial banks Customers Financial institutions Nepal Keywords: 'banking systems  customer satisfaction  Case studies  customer retention  Nepal  commercial banks  banks' Class number: 332.12 Impact of customer satisfaction, customer retention , perceived quality on loyalty of the Nepalese commercial banks [printed text] / Rina Gurung, Author . - 2014 . - 105p. ; GRP/Thesis + 2/B. Includes bibliographies Languages : English Descriptors: Banking Banks Commercial banks Customers Financial institutions Nepal Keywords: 'banking systems  customer satisfaction  Case studies  customer retention  Nepal  commercial banks  banks' Class number: 332.12

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The impact of credit risk management on profitability of commercial banks in Nepal / Divash Shakya 

Public ISBD Title : The impact of credit risk management on profitability of commercial banks in Nepal Material Type: printed text Authors: Divash Shakya, Author Publication Date: 2016 Pagination: 81p. Size: GRP/Thesis Accompanying material: 5/B General note: Including bibilography Languages : English Descriptors: Bank loans-Management Banks Banks and banking Commercial banks Consumer credit-Management Credit-Management Financial risk management Risk management Keywords: 'credit risk management  commercial banks  return on equity  return on assets  banks loan' Class number: 332.7 Abstract: Commercial banks are the major financial intermediaries in any economy and they are the major providers of credits to the household and corporate sector and operate the payment mechanism (Magnifique, 2011). In today’s fast-moving business environment, banks are exposed to a large number of risks such as credit risk, liquidity risk, market risk, operational risk, interest rate exchange risk etc For instance, commercial banks hold deposits, bundling them together as loans, operating payments mechanism etc. Particularly, banks make profits by selling liabilities with one set of characteristics (a particular combination of liquidity risk and return) and using the proceeds to buy assets with different set of characteristics i.e. asset transformation. Credit risk management should be at the centre of banks operations in order to maintain financial sustainability and reaching more clients. Nzuve (2016) stated credit risk management models included the systems, procedures and control which a company has in place to ensure the efficient collection of customer payments and the risk of non-payment. The major purpose of this study is to identify the relationship between credit risk and bank performance in Nepalese commercial banks. The specific objectives are: to analyze the structure and pattern of dependent (ROA and ROE) and independent variables (NPL, cost per loan assets, capital adequacy, cash reserve ratio, leverage and assets growth ratio), to examine the relationship between non-performing loan ratio and bank performance, to identify the effect of cost per loan assets, cash reserve ratio, leverage, assets growth ratio and capital adequacy ratio on bank performance and to determine the major variable influencing the performance of Nepalese commercial banks. This study based on the secondary of data which were gather for a sample of 18 commercial banks of Nepal within the time period from 2007/08 to 2013/14, leading to the total of 126 observations. The secondary data have been obtain from Nepal Rastra Bank bulletin published by central bank of Nepal, annual audited financial statements and websites of respective commercial banks. The polled cross-sectional data analysis has been undertaken in the study. The research design adopted in this study is causal comparative types as it deals with relationship of bank specific factors like capital adequacy ratio, non-performing loan ratio, cost per loan assets, cash reserve ratio, assets growth ratio and leverage ratio with dependent variable such as: ROA (return on assets) and ROE (return on equity). The statistical methods used in the analysis are descriptive statistics, correlation analysis and regression analysis. The result shows that capital adequacy ratio, cost per loan assets and assets growth ratio are positively related with return on assets and return on equity. It indicates that higher the capital adequacy ratio, higher would be the return on assets and return on equity. Similarly, increase in cost per loan assets leads to an increase in return on assets and return on equity. Likewise, higher the assets growth ratio, higher would be the return on assets and return on equity. The results also shows that non-performing loan ratio, cash reserve ratio and leverage ratio are negatively related with return on assets and return on equity which reveals that increase in non-performing loan ratio leads to decrease in return on assets and return on equity. Similarly, higher the cash reserve ratio, lower would be the return on assets and return on equity. Likewise, increase in leverage ratio leads to a decrease in return on assets and return on equity. The beta coefficient is positive for capital adequacy ratio, cost per loan assets and assets growth ratio and bank performance whereas the beta coefficient is negative for non-performing loan ratio, cash reserve ratio and leverage ratio and bank performance. The beta coefficient is significant for capital adequacy ratio, non-performing loan ratio, assets growth ratio and leverage ratio at 5 percent level of significance. The major conclusion of this study is that bank performance of Nepalese commercial banks is affected by credit risk factors and its management. Capital adequacy ratio, cost per loan assets and assets growth ratio is an internal factor which have significant positive effect on return on assets of Nepalese commercial banks. It indicates higher the capital adequacy ratio, cost per loan assets and assets growth ratio, higher would be the return on assets. However, non-performing loan ratio, cash reserve ratio and leverage ratio have significant negative effect on return on assets. It indicates that higher the non-performing loan, cash reserve ratio and leverage ratio, lower would be the return on assets. The study also concludes that capital adequacy ratio, cost per loan assets and assets growth ratio have significant positive effect on return on equity of Nepalese commercial banks The impact of credit risk management on profitability of commercial banks in Nepal [printed text] / Divash Shakya, Author . - 2016 . - 81p. ; GRP/Thesis + 5/B. Including bibilography Languages : English Descriptors: Bank loans-Management Banks Banks and banking Commercial banks Consumer credit-Management Credit-Management Financial risk management Risk management Keywords: 'credit risk management  commercial banks  return on equity  return on assets  banks loan' Class number: 332.7 Abstract: Commercial banks are the major financial intermediaries in any economy and they are the major providers of credits to the household and corporate sector and operate the payment mechanism (Magnifique, 2011). In today’s fast-moving business environment, banks are exposed to a large number of risks such as credit risk, liquidity risk, market risk, operational risk, interest rate exchange risk etc For instance, commercial banks hold deposits, bundling them together as loans, operating payments mechanism etc. Particularly, banks make profits by selling liabilities with one set of characteristics (a particular combination of liquidity risk and return) and using the proceeds to buy assets with different set of characteristics i.e. asset transformation. Credit risk management should be at the centre of banks operations in order to maintain financial sustainability and reaching more clients. Nzuve (2016) stated credit risk management models included the systems, procedures and control which a company has in place to ensure the efficient collection of customer payments and the risk of non-payment. The major purpose of this study is to identify the relationship between credit risk and bank performance in Nepalese commercial banks. The specific objectives are: to analyze the structure and pattern of dependent (ROA and ROE) and independent variables (NPL, cost per loan assets, capital adequacy, cash reserve ratio, leverage and assets growth ratio), to examine the relationship between non-performing loan ratio and bank performance, to identify the effect of cost per loan assets, cash reserve ratio, leverage, assets growth ratio and capital adequacy ratio on bank performance and to determine the major variable influencing the performance of Nepalese commercial banks. This study based on the secondary of data which were gather for a sample of 18 commercial banks of Nepal within the time period from 2007/08 to 2013/14, leading to the total of 126 observations. The secondary data have been obtain from Nepal Rastra Bank bulletin published by central bank of Nepal, annual audited financial statements and websites of respective commercial banks. The polled cross-sectional data analysis has been undertaken in the study. The research design adopted in this study is causal comparative types as it deals with relationship of bank specific factors like capital adequacy ratio, non-performing loan ratio, cost per loan assets, cash reserve ratio, assets growth ratio and leverage ratio with dependent variable such as: ROA (return on assets) and ROE (return on equity). The statistical methods used in the analysis are descriptive statistics, correlation analysis and regression analysis. The result shows that capital adequacy ratio, cost per loan assets and assets growth ratio are positively related with return on assets and return on equity. It indicates that higher the capital adequacy ratio, higher would be the return on assets and return on equity. Similarly, increase in cost per loan assets leads to an increase in return on assets and return on equity. Likewise, higher the assets growth ratio, higher would be the return on assets and return on equity. The results also shows that non-performing loan ratio, cash reserve ratio and leverage ratio are negatively related with return on assets and return on equity which reveals that increase in non-performing loan ratio leads to decrease in return on assets and return on equity. Similarly, higher the cash reserve ratio, lower would be the return on assets and return on equity. Likewise, increase in leverage ratio leads to a decrease in return on assets and return on equity. The beta coefficient is positive for capital adequacy ratio, cost per loan assets and assets growth ratio and bank performance whereas the beta coefficient is negative for non-performing loan ratio, cash reserve ratio and leverage ratio and bank performance. The beta coefficient is significant for capital adequacy ratio, non-performing loan ratio, assets growth ratio and leverage ratio at 5 percent level of significance. The major conclusion of this study is that bank performance of Nepalese commercial banks is affected by credit risk factors and its management. Capital adequacy ratio, cost per loan assets and assets growth ratio is an internal factor which have significant positive effect on return on assets of Nepalese commercial banks. It indicates higher the capital adequacy ratio, cost per loan assets and assets growth ratio, higher would be the return on assets. However, non-performing loan ratio, cash reserve ratio and leverage ratio have significant negative effect on return on assets. It indicates that higher the non-performing loan, cash reserve ratio and leverage ratio, lower would be the return on assets. The study also concludes that capital adequacy ratio, cost per loan assets and assets growth ratio have significant positive effect on return on equity of Nepalese commercial banks

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Corporate culture and firm performance: a case of Nepalese commercial banks / Kavina Shrestha 

Public ISBD Title : Corporate culture and firm performance: a case of Nepalese commercial banks Material Type: printed text Authors: Kavina Shrestha, Author Publication Date: 2014 Pagination: 94p. Size: GRP/Thesis Accompanying material: 2/B General note: Including bibliography Languages : English Descriptors: Banks Banks and banking Commercial banks Corporate culture Nepal Performance Keywords: 'corporate culture  performance  commercial banks  bank and banking  banks  Nepal' Class number: 658.4 Abstract: From the past few years, it has been seen that Nepalese commercial banks are playing a significant role in the economic development of a country. There are numerous empirical evidences of developed countries that corporate culture has significant impact on the improving the performance of commercial banks. However, despite of several empirical evidences, corporate culture and bank performance issues are still unsolved in context of Nepalese banking industry. So, determining the strength of corporate culture as well as its impact on the performance of commercial banks has always been a crucial issue for every Nepalese commercial bank. Therefore, this study attempts to identify the determinants of corporate culture and its impact on the performance of Nepalese commercial banks. This study attempts to evaluate the performance of Nepalese commercial banks from growth, cost and profit perspectives. Similarly, this study also considered various dimensions of corporate culture such as involvement, consistency, adaptability and mission in order to measure culture of Nepalese commercial banks. Based, on Denison Organizational Culture Survey (DOCS), this study used cultural strength index as the proxy for corporate culture in order to link culture and performance of Nepalese commercial banks. The study was based on both primary and secondary sources of data. Altogether, 17 commercial banks which were established before 2002/03, was taken as the sample for the study. This study used methods such as descriptive analysis, correlation analysis, and regression analysis in order to analyze secondary data. Likewise, primary data was analyzed by using percentage frequency distribution. The study concludes that one year lagged volume of loan, credit risk, age of the bank, capital and one year lagged capital are the most dominant variables that have significant impact on performance of commercial banks in Nepal as measured by volume of loan from growth perspective. Likewise, from the perspective of cost, one year lagged cost to income ratio, operating income and one year lagged operating income are the most dominant variables that have significant impact on performance of Nepalese commercial banks. Similarly, one year lagged net interest margin, cash reserve ratio, total assets, one year lagged total assets, inflation rate and one year lagged growth rate of gross domestic product are the most dominant variables that have significant impact on performance of commercial banks as measured by net interest margin from the perspective of profit. This study also concluded that culture of bank has no impact on performance of commercial banks because there is no sufficient evidence to prove that culture of bank does have impact on performance of commercial banks. Likewise, the primary survey results indicate that involvement is the most important factor for maintaining strong culture in the bank followed by consistency, adaptability and mission. The study also concluded that strong culture have more impact on performance level of the employees. Finally, the study also concluded that strong culture motivates the employees as well as enhances coordination and control. Based on the findings and conclusions the study recommends that commercial banks should focus on minimizing their credit risk as well as increase their volume of capital in order to increase the volume of loan. The study also suggested that commercial banks should maintain higher operating income and cash reserve ratio in order to improve their performance.The study also recommended that commercial banks should allow employees at all levels of the banks to engage in pursuit of the mission and work in a collaborative manner to fulfill bank’s objectives. Finally, the study also recommended that commercial banks should focus mainly on improving the competitive culture that emphasizes values relating to demanding goals, competitive advantage, marketing superiority and profits because it is the most important type of culture in commercial banks. Corporate culture and firm performance: a case of Nepalese commercial banks [printed text] / Kavina Shrestha, Author . - 2014 . - 94p. ; GRP/Thesis + 2/B. Including bibliography Languages : English Descriptors: Banks Banks and banking Commercial banks Corporate culture Nepal Performance Keywords: 'corporate culture  performance  commercial banks  bank and banking  banks  Nepal' Class number: 658.4 Abstract: From the past few years, it has been seen that Nepalese commercial banks are playing a significant role in the economic development of a country. There are numerous empirical evidences of developed countries that corporate culture has significant impact on the improving the performance of commercial banks. However, despite of several empirical evidences, corporate culture and bank performance issues are still unsolved in context of Nepalese banking industry. So, determining the strength of corporate culture as well as its impact on the performance of commercial banks has always been a crucial issue for every Nepalese commercial bank. Therefore, this study attempts to identify the determinants of corporate culture and its impact on the performance of Nepalese commercial banks. This study attempts to evaluate the performance of Nepalese commercial banks from growth, cost and profit perspectives. Similarly, this study also considered various dimensions of corporate culture such as involvement, consistency, adaptability and mission in order to measure culture of Nepalese commercial banks. Based, on Denison Organizational Culture Survey (DOCS), this study used cultural strength index as the proxy for corporate culture in order to link culture and performance of Nepalese commercial banks. The study was based on both primary and secondary sources of data. Altogether, 17 commercial banks which were established before 2002/03, was taken as the sample for the study. This study used methods such as descriptive analysis, correlation analysis, and regression analysis in order to analyze secondary data. Likewise, primary data was analyzed by using percentage frequency distribution. The study concludes that one year lagged volume of loan, credit risk, age of the bank, capital and one year lagged capital are the most dominant variables that have significant impact on performance of commercial banks in Nepal as measured by volume of loan from growth perspective. Likewise, from the perspective of cost, one year lagged cost to income ratio, operating income and one year lagged operating income are the most dominant variables that have significant impact on performance of Nepalese commercial banks. Similarly, one year lagged net interest margin, cash reserve ratio, total assets, one year lagged total assets, inflation rate and one year lagged growth rate of gross domestic product are the most dominant variables that have significant impact on performance of commercial banks as measured by net interest margin from the perspective of profit. This study also concluded that culture of bank has no impact on performance of commercial banks because there is no sufficient evidence to prove that culture of bank does have impact on performance of commercial banks. Likewise, the primary survey results indicate that involvement is the most important factor for maintaining strong culture in the bank followed by consistency, adaptability and mission. The study also concluded that strong culture have more impact on performance level of the employees. Finally, the study also concluded that strong culture motivates the employees as well as enhances coordination and control. Based on the findings and conclusions the study recommends that commercial banks should focus on minimizing their credit risk as well as increase their volume of capital in order to increase the volume of loan. The study also suggested that commercial banks should maintain higher operating income and cash reserve ratio in order to improve their performance.The study also recommended that commercial banks should allow employees at all levels of the banks to engage in pursuit of the mission and work in a collaborative manner to fulfill bank’s objectives. Finally, the study also recommended that commercial banks should focus mainly on improving the competitive culture that emphasizes values relating to demanding goals, competitive advantage, marketing superiority and profits because it is the most important type of culture in commercial banks.

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Corporate social responsibility and financial performance of Nepalese commercial banks / Surendra Gurung 

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Customer's attitudes towards internet banking service: evidence from Nepalese commercial banks / Puspana Kafle 

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Customer satisfaction and its impact on profit ability of Nepalese commercial banks / Gelbu Sherpa 

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Customer satisfaction with Internet banking services: evidence from Nepalese commercial banks / Rupa Maharjan 

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