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Impact of online on customer satisfaction and firm performance in Nepalese commercial banks / Arya Shakya
Title : Impact of online on customer satisfaction and firm performance in Nepalese commercial banks Material Type: printed text Authors: Arya Shakya, Author Publication Date: 2016 Pagination: 68p. Size: GRP/Thesis Accompanying material: 4/B General note: Including bibiolography Languages : English Descriptors: Customer satisfaction
Banks
Banks and banking
Customer servicesKeywords: 'online banking banking banks customer satisfaction nepal customer relations' Class number: 332.170 Abstract: Internet banking is any inquiry or online transaction process, without any reference to the branch at any time. It involves use of internet for delivery of banking products and services (Deyong et al., 2007). Once the branch offices of banks are inter-connected through terrestrial or satellite links, there will be no physical identity for any branch. It will be a borderless entity permitting anytime, anywhere and anyhow banking. Internet banking is the act of conducting financial intermediation on the internet (Ramya et al., 2013). It is that process whereby the customers are able to access, control and use their account over the internet. Online banking is one of the fastest growing banking practice now days (Khan, 2007).
In Nepalese context, current trend in private banking has been the changed from traditional branch banking to more stand-alone banking. In other words, a move towards using electronic delivery channels such as the internet, telephone and mobile phones has been increasing day by day (Yadav, 2004). Commercial banks operating in Nepal are consequently put into lot of pressures due to increase in competition (Banstola, 2007). Different strategies are formulated to retain the customer and the key of it is to increase the service quality level. Limited knowledge and resources on the customers side was regarded as major barrier faced by the banks for the development and widespread coverage of internet banking technology. Beside this, the information provided by the banks to its customers was not adequate and customers that are aware of the facility are not attracted towards utilizing it for their day-to-day transaction (Khatri and Upadhya-Dhungel, 2012).
This study has used primary and secondary sources of data to analyze the impact of online banking services on customer satisfaction and bank performance. The primary sources of data have been used to assess the opinion of respondents to examine present status and role of online banking in the banking performance. Secondary data have been collected from annual report of banks and supervision report of Nepal Rastra bank. The study was conducted in Kathmandu valley and 145 questionnaires survey has been accomplished for the study purpose. Frequencies of responses, percentages and ranking have been used to analyze the primary data while descriptive statistics, correlation analysis and regressions have been carried out to examine the secondary data.
This study found that satisfaction is positively related to ROA and ROE indicating that higher satisfaction to customer would lead to improved financial performance of the banks. Ease of use as an online banking variable is found to be positively related to ROA and ROE indicating satisfaction in ease of use for online banking leads to increased ROA and ROE of the Nepalese commercial banks. The positive correlation of usefulness of the online banking indicate that increased usefulness of the online banking to the customer leads to increased financial performance of the commercial banks in Nepal. The positive correlations of security in online banking with ROE indicate that return on equity of the bank increases if bank became able to increase security in online banking. Responsiveness is found to be positively related to ROA and ROE which indicates that if employees provide good response to customers complains and queries on online banking services, bank can increase financial performance; ROA and ROE. The regression result of return on assets (ROA) revealed that increased customer satisfaction increases the return on assets (ROA). Similarly, increased security in online banking and increased usefulness to the customer increases the bank performance as indicated by ROA. The regression analysis of the dependent variable (ROE) indicates that increased level of satisfaction to the customer increase the return on equity. Similarly, increased usefulness and security in online banking help to improve the banking performance as indicated by return on equity.
This study concluded that customer satisfaction in online banking has positive impact on bank performance of the Nepalese commercial bank. The improvement in online banking determinants such as ease of use, usefulness, security, responsiveness and efficiency leads to increased ROA and ROE of the commercial banks of Nepal. Further, friendly behavior of employees towards the customers query leads to increase the financial performance of the banks.
Impact of online on customer satisfaction and firm performance in Nepalese commercial banks [printed text] / Arya Shakya, Author . - 2016 . - 68p. ; GRP/Thesis + 4/B.
Including bibiolography
Languages : English
Descriptors: Customer satisfaction
Banks
Banks and banking
Customer servicesKeywords: 'online banking banking banks customer satisfaction nepal customer relations' Class number: 332.170 Abstract: Internet banking is any inquiry or online transaction process, without any reference to the branch at any time. It involves use of internet for delivery of banking products and services (Deyong et al., 2007). Once the branch offices of banks are inter-connected through terrestrial or satellite links, there will be no physical identity for any branch. It will be a borderless entity permitting anytime, anywhere and anyhow banking. Internet banking is the act of conducting financial intermediation on the internet (Ramya et al., 2013). It is that process whereby the customers are able to access, control and use their account over the internet. Online banking is one of the fastest growing banking practice now days (Khan, 2007).
In Nepalese context, current trend in private banking has been the changed from traditional branch banking to more stand-alone banking. In other words, a move towards using electronic delivery channels such as the internet, telephone and mobile phones has been increasing day by day (Yadav, 2004). Commercial banks operating in Nepal are consequently put into lot of pressures due to increase in competition (Banstola, 2007). Different strategies are formulated to retain the customer and the key of it is to increase the service quality level. Limited knowledge and resources on the customers side was regarded as major barrier faced by the banks for the development and widespread coverage of internet banking technology. Beside this, the information provided by the banks to its customers was not adequate and customers that are aware of the facility are not attracted towards utilizing it for their day-to-day transaction (Khatri and Upadhya-Dhungel, 2012).
This study has used primary and secondary sources of data to analyze the impact of online banking services on customer satisfaction and bank performance. The primary sources of data have been used to assess the opinion of respondents to examine present status and role of online banking in the banking performance. Secondary data have been collected from annual report of banks and supervision report of Nepal Rastra bank. The study was conducted in Kathmandu valley and 145 questionnaires survey has been accomplished for the study purpose. Frequencies of responses, percentages and ranking have been used to analyze the primary data while descriptive statistics, correlation analysis and regressions have been carried out to examine the secondary data.
This study found that satisfaction is positively related to ROA and ROE indicating that higher satisfaction to customer would lead to improved financial performance of the banks. Ease of use as an online banking variable is found to be positively related to ROA and ROE indicating satisfaction in ease of use for online banking leads to increased ROA and ROE of the Nepalese commercial banks. The positive correlation of usefulness of the online banking indicate that increased usefulness of the online banking to the customer leads to increased financial performance of the commercial banks in Nepal. The positive correlations of security in online banking with ROE indicate that return on equity of the bank increases if bank became able to increase security in online banking. Responsiveness is found to be positively related to ROA and ROE which indicates that if employees provide good response to customers complains and queries on online banking services, bank can increase financial performance; ROA and ROE. The regression result of return on assets (ROA) revealed that increased customer satisfaction increases the return on assets (ROA). Similarly, increased security in online banking and increased usefulness to the customer increases the bank performance as indicated by ROA. The regression analysis of the dependent variable (ROE) indicates that increased level of satisfaction to the customer increase the return on equity. Similarly, increased usefulness and security in online banking help to improve the banking performance as indicated by return on equity.
This study concluded that customer satisfaction in online banking has positive impact on bank performance of the Nepalese commercial bank. The improvement in online banking determinants such as ease of use, usefulness, security, responsiveness and efficiency leads to increased ROA and ROE of the commercial banks of Nepal. Further, friendly behavior of employees towards the customers query leads to increase the financial performance of the banks.
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Barcode Call number Media type Location Section Status 176/D 332.170 SHA Thesis/Dissertation Uniglobe Library Social Sciences Available Impact of promotional strategies on financial performance of Nepalese commercial banks / Simanta Pandit
Title : Impact of promotional strategies on financial performance of Nepalese commercial banks Material Type: printed text Authors: Simanta Pandit, Author Publication Date: 2016 Pagination: 77p. Size: GRP/Thesis Accompanying material: 4/B General note: Including bibliography
Languages : English Descriptors: Banks
Banks and banking
PromotionKeywords: 'promotional strategies return on assets return on equity personal selling' Class number: 378.12 Abstract: Promotion is the direct way that an organization attempts to reach its customers. It is performed through the five elements of promotion mix including advertising, sales promotion, personal selling, public relations, and direct marketing (Brassington and Pettitt, 2000). Market-focused organization first determines the potential customer’s desire, and then builds the products or services. Marketing theory and practice are justified in the belief that customers use a product or service because they have a need, or because it provides a perceived benefit (Tanko, 2006). Marketing is a driver of organizational positioning in a dynamic environment, and that it helps to enhance the development of new product/service for existing markets (Kotler and Keller, 2012). For the effective promotion, it is very essential to, identifying the customer’s financial needs and wants, develop appropriate banking products and services to meet customer’s needs, determine the prices for the products/services developed, advertise and promote the product to existing and potential customer of financial services, set up suitable distribution channels and bank branches, forecasting and research of future market needs (ShethandParvatiyar, 2012).
In the context of Nepal, banking industry has been characterized by strong competition with the continual increase in the number of banks (Koirala, 2006). After the entry of joint venture banks and then the burgeoning of Nepalese private banks with the new definition of and approach to banking, the whole banking industry in general are under the pressure to sustain their competitive position (Thapa, 2010). Banks are promoting the diversified functions of commercial banks; they needs to have integrated marketing efforts applied in all respects. Thus, enhanced marketing and market compatible strategies will not only reduce the problems of the banks but also provide cushion to meet the persisting challenges of the banking system. Only those banks will survive who face the competition with the effective ways of marketing (Uppal,2010). There exists a positive relationship between competitive strategies pursued by the banks and their organizational performance. The highest performance is correlated with cost strategy, followed by differentiation strategy, and market-focus strategy respectively.
The major purpose of this study is to analyze the relationship between promotional strategies and the financial performance of the Nepalese commercial banks. The specific objectives of this study are a) to investigate effect of advertisement on return on equity, return on asset and earnings per share in Nepalese commercial banks b) to analyze the effect of personal selling to return on equity, return on assets and earning per shares c) to examine the relationship of direct marketing on bank performance measured by return on assets, return on equity and earnings per share d) to determine the relationship of sales promotion with bank performance variables e) earnings per share (EPS), return on assets (ROA) and return on equity (ROE), and f) to examine the relationship of public relation with return on assets, return on equity and earnings per share.
This study has used primary and secondary sources of data to analyze the impact of promotional strategies on bank performance. The study was conducted in Kathmandu valley and 153 questionnaires survey has been accomplished for the study purpose. The secondary data for bank performance has been taken from annual report of the commercial bank for the year 2013/14.
This study has found positive relationship ofadvertisement, personal selling, direct marketing and sales promotionswith bank performance. The beta coefficientis found to be positive with return on assets but it is not significant at five percent level. The beta coefficient is also positive for direct marketing with return on equity. This indicate that higher the effort in direct marketing higher will be banking performance as measured by return on equity (ROE). The beta coefficient for advertisement is positive and significant at five percent with ROA. The result concludes that when bank launch different promotional campaign like advertisement, personal selling, direct marketing and sales promotion, banks become able to improve its return on assets (ROA) and return on equity (ROE). Likewise, earning per share of the bank is also positively affected by those promotional tools. Advertisement, personal selling and direct marketing campaign will be effective to improve the stockholders earning per share. This study also concludes that advertisement is most effective tools to reach the banking services to more customers followed by public relation and sales promotion. Trade shows is also effective for the sales promotion of the banking services.Impact of promotional strategies on financial performance of Nepalese commercial banks [printed text] / Simanta Pandit, Author . - 2016 . - 77p. ; GRP/Thesis + 4/B.
Including bibliography
Languages : English
Descriptors: Banks
Banks and banking
PromotionKeywords: 'promotional strategies return on assets return on equity personal selling' Class number: 378.12 Abstract: Promotion is the direct way that an organization attempts to reach its customers. It is performed through the five elements of promotion mix including advertising, sales promotion, personal selling, public relations, and direct marketing (Brassington and Pettitt, 2000). Market-focused organization first determines the potential customer’s desire, and then builds the products or services. Marketing theory and practice are justified in the belief that customers use a product or service because they have a need, or because it provides a perceived benefit (Tanko, 2006). Marketing is a driver of organizational positioning in a dynamic environment, and that it helps to enhance the development of new product/service for existing markets (Kotler and Keller, 2012). For the effective promotion, it is very essential to, identifying the customer’s financial needs and wants, develop appropriate banking products and services to meet customer’s needs, determine the prices for the products/services developed, advertise and promote the product to existing and potential customer of financial services, set up suitable distribution channels and bank branches, forecasting and research of future market needs (ShethandParvatiyar, 2012).
In the context of Nepal, banking industry has been characterized by strong competition with the continual increase in the number of banks (Koirala, 2006). After the entry of joint venture banks and then the burgeoning of Nepalese private banks with the new definition of and approach to banking, the whole banking industry in general are under the pressure to sustain their competitive position (Thapa, 2010). Banks are promoting the diversified functions of commercial banks; they needs to have integrated marketing efforts applied in all respects. Thus, enhanced marketing and market compatible strategies will not only reduce the problems of the banks but also provide cushion to meet the persisting challenges of the banking system. Only those banks will survive who face the competition with the effective ways of marketing (Uppal,2010). There exists a positive relationship between competitive strategies pursued by the banks and their organizational performance. The highest performance is correlated with cost strategy, followed by differentiation strategy, and market-focus strategy respectively.
The major purpose of this study is to analyze the relationship between promotional strategies and the financial performance of the Nepalese commercial banks. The specific objectives of this study are a) to investigate effect of advertisement on return on equity, return on asset and earnings per share in Nepalese commercial banks b) to analyze the effect of personal selling to return on equity, return on assets and earning per shares c) to examine the relationship of direct marketing on bank performance measured by return on assets, return on equity and earnings per share d) to determine the relationship of sales promotion with bank performance variables e) earnings per share (EPS), return on assets (ROA) and return on equity (ROE), and f) to examine the relationship of public relation with return on assets, return on equity and earnings per share.
This study has used primary and secondary sources of data to analyze the impact of promotional strategies on bank performance. The study was conducted in Kathmandu valley and 153 questionnaires survey has been accomplished for the study purpose. The secondary data for bank performance has been taken from annual report of the commercial bank for the year 2013/14.
This study has found positive relationship ofadvertisement, personal selling, direct marketing and sales promotionswith bank performance. The beta coefficientis found to be positive with return on assets but it is not significant at five percent level. The beta coefficient is also positive for direct marketing with return on equity. This indicate that higher the effort in direct marketing higher will be banking performance as measured by return on equity (ROE). The beta coefficient for advertisement is positive and significant at five percent with ROA. The result concludes that when bank launch different promotional campaign like advertisement, personal selling, direct marketing and sales promotion, banks become able to improve its return on assets (ROA) and return on equity (ROE). Likewise, earning per share of the bank is also positively affected by those promotional tools. Advertisement, personal selling and direct marketing campaign will be effective to improve the stockholders earning per share. This study also concludes that advertisement is most effective tools to reach the banking services to more customers followed by public relation and sales promotion. Trade shows is also effective for the sales promotion of the banking services.Hold
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Barcode Call number Media type Location Section Status 167/D 378.12 PAN Thesis/Dissertation Uniglobe Library Social Sciences Available Impact of service quality dimensions customer satisfaction and customer loyalty in Nepalese commercial banks / Baburam Khanal
Title : Impact of service quality dimensions customer satisfaction and customer loyalty in Nepalese commercial banks Material Type: printed text Authors: Baburam Khanal, Author Publication Date: 2015 Pagination: 84p. Size: GRP/Thesis Accompanying material: 5/B General note: Including bibilography Languages : English Descriptors: Customer satisfaction
Banks
Banks and banking
Service qualityKeywords: 'customer customer satisfaction banks bank and banking commercial nepal' Class number: 658.812 Impact of service quality dimensions customer satisfaction and customer loyalty in Nepalese commercial banks [printed text] / Baburam Khanal, Author . - 2015 . - 84p. ; GRP/Thesis + 5/B.
Including bibilography
Languages : English
Descriptors: Customer satisfaction
Banks
Banks and banking
Service qualityKeywords: 'customer customer satisfaction banks bank and banking commercial nepal' Class number: 658.812 Hold
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Barcode Call number Media type Location Section Status 106/D 658.812 KHA Thesis/Dissertation Uniglobe Library Technology Available Impact of service quality on customer satisfaction: a case of Nepalese commerical banks / Sharad Neupane
Title : Impact of service quality on customer satisfaction: a case of Nepalese commerical banks Material Type: printed text Authors: Sharad Neupane, Author Pagination: 78p. Size: GRP/Thesis Accompanying material: 5/B General note: Including bibilography Languages : English Descriptors: Banks
Banks and banking
Customer satisfaction
Service qualityKeywords: 'customer customer satisfaction banks bank and banking commercial nepal' Class number: 658.812 Abstract: Service quality offered by service firms especially for banks is important due to an increasing competition. As such service quality is considered the key to gain competitive advantage and important factor determining customer perception of bank‘s overall activities. And it is difficult to find a bank that has not initiated some kind of service quality improvement program in today‘s competitive business environment either it through superior customer service or via incorporation of advance technology. Despite of satisfactory financial performance proved by major commercial banks of Nepal, the need to understand and measure the non-financial aspect has been important for these commercial banks. Moreover, the traditional systems of performance evaluation based on financial measures have many drawbacks and the major reason being associated with manipulative accounting methods especially in context with highly competitive environments.
Service quality has a significantly positive effect on overall user satisfaction of the banks are the two important determinants of customer satisfaction (Wang and Shieh, 2006). Tangibles have positive relationship and have a significant impact on customer's satisfaction. Assurance and responsiveness has positive relationship but it has no significant effect on customer satisfaction (Munusamy at. el.,2010).The customers were more satisfied with the second generation joint venture banks where they has to spend less time waiting and also where the employees behavior was good (Gautam, 2004). Similarly, Koirala and Shrestha (2012) concluded that all the service quality dimensions like tangibility, reliability, responsiveness, assurance and empathy are important for forming service quality and customer satisfaction of commercial banks in Nepal.
The study has aimed to to analyze the impact of service qualities on customer satisfaction in the Nepalese commercial banks. The specific objectives of this study are: to measure the overall satisfaction level for the banking services and facilities of Nepalese commercial banking customers, to gain a better understanding of how banking sectors service providers can retain their targeted customers over time, to identify the impact of tangibles, reliability, empathy, responsiveness, and assurance on customer satisfaction in commercial banks of Nepal, to identify the major determinants of customer satisfaction in Nepalese commercial banks, to analyze the quality of services provided by commercial banks of Nepal, and to determine the factors that help customers to stay longer in the concerned bank.
The result showed that reliability is positively related to customer satisfaction which indicates that higher the reliability of the services higher would be the customer satisfaction. Tangibility is positively related to satisfaction which indicates that improved tangibility of the banking services would increase the customer satisfaction.Similarly, the positive relationship between empathy and customer satisfaction shows that improved empathy in the banking services increases the customer satisfaction. Responsibility is also found to be positively related with customer satisfaction indicating that improved responsibility of the banking services also improves the customer satisfaction.Further, responsiveness is positively related to customer satisfaction indicating that good responsiveness of the employees in the banking services help to increase the customer satisfaction in the Nepalese banking sector.
The relationship between retention and customer satisfaction is also found to be positive indicating that increased customer satisfaction increases the chances of customer retention. Beta coefficient for reliability is positive and significant at five percent level which indicates that improved reliability of the banking services increases the customer satisfaction from the banking services.The beta coefficient for assurance is also positive indicating increased assurance for the banking services increases the customer satisfaction. Similarly, beta coefficient for the tangibility is positive and significant at five percent level.Further, beta coefficient is positive for empathy with customer satisfaction and it is significant at five percent. This result indicates that increased empathy in banking services help to increase the customer satisfaction.
The major conclusion of this study is that there is positive impact of satisfaction, reliability, assurance, empathy, responsibility and tangibility on customer satisfaction. Improved reliability of the banking services increases the customer satisfaction from the banking services. Similarly, increased assurance for the banking services increases the customer satisfaction. Further, improved tangibility banking services increase the level of satisfaction in customer and increased empathy in banking services help to increase the customer satisfaction.Impact of service quality on customer satisfaction: a case of Nepalese commerical banks [printed text] / Sharad Neupane, Author . - [s.d.] . - 78p. ; GRP/Thesis + 5/B.
Including bibilography
Languages : English
Descriptors: Banks
Banks and banking
Customer satisfaction
Service qualityKeywords: 'customer customer satisfaction banks bank and banking commercial nepal' Class number: 658.812 Abstract: Service quality offered by service firms especially for banks is important due to an increasing competition. As such service quality is considered the key to gain competitive advantage and important factor determining customer perception of bank‘s overall activities. And it is difficult to find a bank that has not initiated some kind of service quality improvement program in today‘s competitive business environment either it through superior customer service or via incorporation of advance technology. Despite of satisfactory financial performance proved by major commercial banks of Nepal, the need to understand and measure the non-financial aspect has been important for these commercial banks. Moreover, the traditional systems of performance evaluation based on financial measures have many drawbacks and the major reason being associated with manipulative accounting methods especially in context with highly competitive environments.
Service quality has a significantly positive effect on overall user satisfaction of the banks are the two important determinants of customer satisfaction (Wang and Shieh, 2006). Tangibles have positive relationship and have a significant impact on customer's satisfaction. Assurance and responsiveness has positive relationship but it has no significant effect on customer satisfaction (Munusamy at. el.,2010).The customers were more satisfied with the second generation joint venture banks where they has to spend less time waiting and also where the employees behavior was good (Gautam, 2004). Similarly, Koirala and Shrestha (2012) concluded that all the service quality dimensions like tangibility, reliability, responsiveness, assurance and empathy are important for forming service quality and customer satisfaction of commercial banks in Nepal.
The study has aimed to to analyze the impact of service qualities on customer satisfaction in the Nepalese commercial banks. The specific objectives of this study are: to measure the overall satisfaction level for the banking services and facilities of Nepalese commercial banking customers, to gain a better understanding of how banking sectors service providers can retain their targeted customers over time, to identify the impact of tangibles, reliability, empathy, responsiveness, and assurance on customer satisfaction in commercial banks of Nepal, to identify the major determinants of customer satisfaction in Nepalese commercial banks, to analyze the quality of services provided by commercial banks of Nepal, and to determine the factors that help customers to stay longer in the concerned bank.
The result showed that reliability is positively related to customer satisfaction which indicates that higher the reliability of the services higher would be the customer satisfaction. Tangibility is positively related to satisfaction which indicates that improved tangibility of the banking services would increase the customer satisfaction.Similarly, the positive relationship between empathy and customer satisfaction shows that improved empathy in the banking services increases the customer satisfaction. Responsibility is also found to be positively related with customer satisfaction indicating that improved responsibility of the banking services also improves the customer satisfaction.Further, responsiveness is positively related to customer satisfaction indicating that good responsiveness of the employees in the banking services help to increase the customer satisfaction in the Nepalese banking sector.
The relationship between retention and customer satisfaction is also found to be positive indicating that increased customer satisfaction increases the chances of customer retention. Beta coefficient for reliability is positive and significant at five percent level which indicates that improved reliability of the banking services increases the customer satisfaction from the banking services.The beta coefficient for assurance is also positive indicating increased assurance for the banking services increases the customer satisfaction. Similarly, beta coefficient for the tangibility is positive and significant at five percent level.Further, beta coefficient is positive for empathy with customer satisfaction and it is significant at five percent. This result indicates that increased empathy in banking services help to increase the customer satisfaction.
The major conclusion of this study is that there is positive impact of satisfaction, reliability, assurance, empathy, responsibility and tangibility on customer satisfaction. Improved reliability of the banking services increases the customer satisfaction from the banking services. Similarly, increased assurance for the banking services increases the customer satisfaction. Further, improved tangibility banking services increase the level of satisfaction in customer and increased empathy in banking services help to increase the customer satisfaction.Hold
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Barcode Call number Media type Location Section Status 199/D 658.812 NEU Thesis/Dissertation Uniglobe Library Technology Available Impact on non-performing loan on bank profitability: a case of Nepalese commercial banks / Ravi Bhandari
Title : Impact on non-performing loan on bank profitability: a case of Nepalese commercial banks Material Type: printed text Authors: Ravi Bhandari, Author Publication Date: 2014 Pagination: 71p. Size: GRP/Thesis Accompanying material: 5/B General note: Including bibilography Languages : English Descriptors: Bank loans
Banks
Banks and banking
Loans
Non-performing loanKeywords: 'bank loans banks banks and banking commercial banks nepal loans return on assets return on equality' Class number: 332.175 Impact on non-performing loan on bank profitability: a case of Nepalese commercial banks [printed text] / Ravi Bhandari, Author . - 2014 . - 71p. ; GRP/Thesis + 5/B.
Including bibilography
Languages : English
Descriptors: Bank loans
Banks
Banks and banking
Loans
Non-performing loanKeywords: 'bank loans banks banks and banking commercial banks nepal loans return on assets return on equality' Class number: 332.175 Hold
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Barcode Call number Media type Location Section Status 110/D 332.175 BHA Thesis/Dissertation Uniglobe Library Social Sciences Available Individual Investor's perception in stock market : a case study of Nepalese banking industry / Dinesh Pyatha
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