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Impact of corporate governance on social information and disclosure of Nepalese commercial banks / Amir Man Shrestha
Title : Impact of corporate governance on social information and disclosure of Nepalese commercial banks Material Type: printed text Authors: Amir Man Shrestha, Author General note: Including bibilography Languages : English Descriptors: Banks
Banks and banking
Commercial banks
Corporate governance
NepalKeywords: 'corporate governance corporations finance banks banks and banking commercial banks Nepal' Class number: 658.42 Abstract: Corporate governance is an important concept which has been put into practice because of the needs of corporations to constantly be effective and perform better; and it is this need that has made corporate governance so necessary today. From a banking industry perspective, corporate governance involves the allocation of authority and responsibilities, i.e. the manner in which the business and affairs of a bank are governed by its board and senior management, including how they: set the bank’s strategy and objectives; determine the bank’s risk tolerance; operate the bank’s business on a day to day basis; protect the interests of depositors, meet shareholder obligations; and take into account the interests of other recognized stakeholders; and align corporate activities and behavior with the expectation that the bank will operate in a safe and sound manner, with integrity and in compliance with applicable laws and regulations (Basel Committee,2010). Thus, this study aims to analyze the impact of corporate governance on social information disclosure.
Information disclosure is an important and efficient means of protecting shareholders and is at the heart of corporate governance. It is also integral to corporate governance, i.e. an important element of corporate governance, since higher disclosure could be able to reduce the information asymmetry, to clarify the conflict of interests between the shareholders and the management, and to make corporate insiders accountable. Among the different types of information disclosed in the annual reports, disclosure on social information is focused in this study because a corporate governance guideline extends the responsibilities of the board of directors from the shareholders to wider aspect, i.e. stakeholders. Moreover, taking care of society is essential for the long-term sustainability of the firms and corporate social reporting becomes an important issue nowadays (Pramanik et al., 2008). Cortez and Penacerrada (2010) mention that protecting the society is part of the corporate social responsibility of the corporation.
Till now, there is no published empirical research that indentifies or examines the impact of Corporate Governance on Social Information Disclosure in Nepalese commercial banks. Therefore, an analysis of banks in Nepal from an “impact of corporate governance on social information disclosure” should be an interesting prospect. Such an investigation may provide the banks with fine and complicated information that will help them to reach the indefinable competitive edge they are searching for.
The study has utilized primary data. In order to collect the primary data, 200 questionnaires were distributed to the customers of 16 Nepalese commercial banks that include private banks, joint venture banks and public banks. The study includes eight non joint venture banks, six joint venture banks and two public banks. 150 questionnaires out of 200 were received. It should be noted that a set of questionnaire contained mixed type options such as personal information, yes/no/no ideas questions, ranking questions, five likert scale questions and open ended question concerning with corporate governance and level of social information disclosure of commercial banks.
Based on the results of primary data, the size of the audit firm, board size and board composition, ownership structure and CEO duality, size of customers are felt to be the most important elements of corporate governance that influence the level of social information disclosure. The study also concludes that among all of the elements of corporate governance size of audit firm have great impacts on the level of social information disclosure as shown by the result. It is also showed that social information disclosure is positively correlated with corporate governance dimensions (board size and board composition, size of customer) and negatively correlated with (size of audit firm, ownership structure and CEO duality).
The opinion survey reveals that the most of the respondents are convinced about effective corporate governance is linked towards the better level of social information disclosure. The majority of respondents have highlighted that CEO and Chairman must be different for high level of social information disclosure. Furthermore, the board responsibilities and structure has been taken as most important features of board of directors in order to disclose more level of social information. Moreover, banks should have good corporate governance in practice for the high level of social information disclosure.
Impact of corporate governance on social information and disclosure of Nepalese commercial banks [printed text] / Amir Man Shrestha, Author . - [s.d.].
Including bibilography
Languages : English
Descriptors: Banks
Banks and banking
Commercial banks
Corporate governance
NepalKeywords: 'corporate governance corporations finance banks banks and banking commercial banks Nepal' Class number: 658.42 Abstract: Corporate governance is an important concept which has been put into practice because of the needs of corporations to constantly be effective and perform better; and it is this need that has made corporate governance so necessary today. From a banking industry perspective, corporate governance involves the allocation of authority and responsibilities, i.e. the manner in which the business and affairs of a bank are governed by its board and senior management, including how they: set the bank’s strategy and objectives; determine the bank’s risk tolerance; operate the bank’s business on a day to day basis; protect the interests of depositors, meet shareholder obligations; and take into account the interests of other recognized stakeholders; and align corporate activities and behavior with the expectation that the bank will operate in a safe and sound manner, with integrity and in compliance with applicable laws and regulations (Basel Committee,2010). Thus, this study aims to analyze the impact of corporate governance on social information disclosure.
Information disclosure is an important and efficient means of protecting shareholders and is at the heart of corporate governance. It is also integral to corporate governance, i.e. an important element of corporate governance, since higher disclosure could be able to reduce the information asymmetry, to clarify the conflict of interests between the shareholders and the management, and to make corporate insiders accountable. Among the different types of information disclosed in the annual reports, disclosure on social information is focused in this study because a corporate governance guideline extends the responsibilities of the board of directors from the shareholders to wider aspect, i.e. stakeholders. Moreover, taking care of society is essential for the long-term sustainability of the firms and corporate social reporting becomes an important issue nowadays (Pramanik et al., 2008). Cortez and Penacerrada (2010) mention that protecting the society is part of the corporate social responsibility of the corporation.
Till now, there is no published empirical research that indentifies or examines the impact of Corporate Governance on Social Information Disclosure in Nepalese commercial banks. Therefore, an analysis of banks in Nepal from an “impact of corporate governance on social information disclosure” should be an interesting prospect. Such an investigation may provide the banks with fine and complicated information that will help them to reach the indefinable competitive edge they are searching for.
The study has utilized primary data. In order to collect the primary data, 200 questionnaires were distributed to the customers of 16 Nepalese commercial banks that include private banks, joint venture banks and public banks. The study includes eight non joint venture banks, six joint venture banks and two public banks. 150 questionnaires out of 200 were received. It should be noted that a set of questionnaire contained mixed type options such as personal information, yes/no/no ideas questions, ranking questions, five likert scale questions and open ended question concerning with corporate governance and level of social information disclosure of commercial banks.
Based on the results of primary data, the size of the audit firm, board size and board composition, ownership structure and CEO duality, size of customers are felt to be the most important elements of corporate governance that influence the level of social information disclosure. The study also concludes that among all of the elements of corporate governance size of audit firm have great impacts on the level of social information disclosure as shown by the result. It is also showed that social information disclosure is positively correlated with corporate governance dimensions (board size and board composition, size of customer) and negatively correlated with (size of audit firm, ownership structure and CEO duality).
The opinion survey reveals that the most of the respondents are convinced about effective corporate governance is linked towards the better level of social information disclosure. The majority of respondents have highlighted that CEO and Chairman must be different for high level of social information disclosure. Furthermore, the board responsibilities and structure has been taken as most important features of board of directors in order to disclose more level of social information. Moreover, banks should have good corporate governance in practice for the high level of social information disclosure.
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Barcode Call number Media type Location Section Status 46/D 658.42 SHR Books Uniglobe Library Technology Available Impact of corporate social responsibility (CSR) dimension on customer satisfaction and retention of Nepalese commercial bank / Reshma Shakya
Title : Impact of corporate social responsibility (CSR) dimension on customer satisfaction and retention of Nepalese commercial bank Material Type: printed text Authors: Reshma Shakya, Author Publication Date: 2014 Pagination: 97p. Size: GRP/Thesis Accompanying material: 2/B General note: Including bibliography Languages : English Descriptors: Banks
Banks and banking
Commercial banks
Corparate
Nepal
Social responsibility of businessKeywords: 'corporate social responsibility corporate image banks banks and banking commercial banks banks' Class number: 658.408 Abstract: The concept of corporate Social Responsibility is not a new one. But its focal point changes with the changing requirements of the business and varying social needs. The importance of Corporate Social Responsibility has risen. Demand from customers, employees, the general public, non-governmental organizations and government have made organization and corporate leaders aware of the importance of CSR practice. Today banks are spending millions of dollars on CSR activities to create a stronger relationship with their customers and enhance their reputation.
The main objective of the study is to analyze the impact of CSR dimension on customer satisfaction and retention. The study adopted both qualitative and quantitative approach. The study undertakes descriptive research design and used primary data to obtain the objectives of the study. 200 structured questionnaire that was developed and was distributed among the employees and customers of Nepalese commercial bank of Kathmandu valley through friends circle and relatives. The response rate of the study was 183 out of 200. The study has undertaken 5 joint venture banks, 2 governments owned banks and 9 public banks’ customers and employees. Frequency, percentage and descriptive statistics like mean, mode and standard deviation were used for analysis purpose with the help of SPSS software. Cronbach’s alpha was also used for the reliability and validity.
The main conclusion of the study is that increased customer satisfaction cause to improve the customer’s intention to stay with business (retention). The undertaken study regarding the impact of CSR dimensions on customer satisfaction and retention has tried to provide the perennial answer of one basic question of this debate whether CSR activities of banks make impact on customer and if so than to what extent they get satisfied with it. In order to evaluate the impact of CSR on customer satisfaction and retention more precisely this study used six dimensions of CSR which are Legal CSR, Ethical CSR, Environmental CSR, Customer centric CSR, Philanthropic CSR and Economic CSR. All the dimensions of CSR have positive relationship with customer satisfaction and retention. This means there is positive impact of CSR practices on customer satisfaction and retention in Nepalese commercial banks.
Impact of corporate social responsibility (CSR) dimension on customer satisfaction and retention of Nepalese commercial bank [printed text] / Reshma Shakya, Author . - 2014 . - 97p. ; GRP/Thesis + 2/B.
Including bibliography
Languages : English
Descriptors: Banks
Banks and banking
Commercial banks
Corparate
Nepal
Social responsibility of businessKeywords: 'corporate social responsibility corporate image banks banks and banking commercial banks banks' Class number: 658.408 Abstract: The concept of corporate Social Responsibility is not a new one. But its focal point changes with the changing requirements of the business and varying social needs. The importance of Corporate Social Responsibility has risen. Demand from customers, employees, the general public, non-governmental organizations and government have made organization and corporate leaders aware of the importance of CSR practice. Today banks are spending millions of dollars on CSR activities to create a stronger relationship with their customers and enhance their reputation.
The main objective of the study is to analyze the impact of CSR dimension on customer satisfaction and retention. The study adopted both qualitative and quantitative approach. The study undertakes descriptive research design and used primary data to obtain the objectives of the study. 200 structured questionnaire that was developed and was distributed among the employees and customers of Nepalese commercial bank of Kathmandu valley through friends circle and relatives. The response rate of the study was 183 out of 200. The study has undertaken 5 joint venture banks, 2 governments owned banks and 9 public banks’ customers and employees. Frequency, percentage and descriptive statistics like mean, mode and standard deviation were used for analysis purpose with the help of SPSS software. Cronbach’s alpha was also used for the reliability and validity.
The main conclusion of the study is that increased customer satisfaction cause to improve the customer’s intention to stay with business (retention). The undertaken study regarding the impact of CSR dimensions on customer satisfaction and retention has tried to provide the perennial answer of one basic question of this debate whether CSR activities of banks make impact on customer and if so than to what extent they get satisfied with it. In order to evaluate the impact of CSR on customer satisfaction and retention more precisely this study used six dimensions of CSR which are Legal CSR, Ethical CSR, Environmental CSR, Customer centric CSR, Philanthropic CSR and Economic CSR. All the dimensions of CSR have positive relationship with customer satisfaction and retention. This means there is positive impact of CSR practices on customer satisfaction and retention in Nepalese commercial banks.
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Barcode Call number Media type Location Section Status 56/D 658.408 SHA Thesis/Dissertation Uniglobe Library Technology Available Impact of corporate social responsibility practices on financial performance of Nepalese commercial banks / Dipika Shrestha
Title : Impact of corporate social responsibility practices on financial performance of Nepalese commercial banks Material Type: printed text Authors: Dipika Shrestha, Author Publication Date: 2015 Pagination: 65p. Size: GRP/Thesis Accompanying material: 4/B General note: Including bibilography Languages : English Descriptors: Banks
Banks and banking
Commercial banks
Commercial banks
Corporate image
Social responsibility of businessKeywords: 'corporate social responsibility corporate image banks banks and banking commercial banks banks' Class number: 658.408 Impact of corporate social responsibility practices on financial performance of Nepalese commercial banks [printed text] / Dipika Shrestha, Author . - 2015 . - 65p. ; GRP/Thesis + 4/B.
Including bibilography
Languages : EnglishHold
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Barcode Call number Media type Location Section Status 134/D 658.408 SHR Thesis/Dissertation Uniglobe Library Technology Available Impact of customer relationship management efforts on customer loyalty in Nepalese commercial banks / Neeta Joshi
Title : Impact of customer relationship management efforts on customer loyalty in Nepalese commercial banks Material Type: printed text Authors: Neeta Joshi, Author Publication Date: 2014 Pagination: 86p. Size: GRP/Thesis Accompanying material: 2/B General note: Including biblography Languages : English Descriptors: Customer satisfaction
Banks
Banks and banking
Commercial banks
Customer loyaltyKeywords: 'customers customer loyalty commercial banks banks banks and banking' Class number: 658.812 Impact of customer relationship management efforts on customer loyalty in Nepalese commercial banks [printed text] / Neeta Joshi, Author . - 2014 . - 86p. ; GRP/Thesis + 2/B.
Including biblography
Languages : English
Descriptors: Customer satisfaction
Banks
Banks and banking
Commercial banks
Customer loyaltyKeywords: 'customers customer loyalty commercial banks banks banks and banking' Class number: 658.812 Hold
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Barcode Call number Media type Location Section Status 61/D 658.812 JOS Thesis/Dissertation Uniglobe Library Technology Available Impact of customer relationship management on customer satisfaction of Nepalese commercial banks / Ranjeeta Khadka
Title : Impact of customer relationship management on customer satisfaction of Nepalese commercial banks Material Type: printed text Authors: Ranjeeta Khadka, Author Publication Date: 2015 Pagination: 81p. Size: GRP/Thesis Accompanying material: 5/B General note: Including bibilography Languages : English Descriptors: Customer satisfaction
Banks
Banks and banking
Service qualityKeywords: 'behavior of the employees customer convenience customer relationship management' Class number: 658.812 Impact of customer relationship management on customer satisfaction of Nepalese commercial banks [printed text] / Ranjeeta Khadka, Author . - 2015 . - 81p. ; GRP/Thesis + 5/B.
Including bibilography
Languages : English
Descriptors: Customer satisfaction
Banks
Banks and banking
Service qualityKeywords: 'behavior of the employees customer convenience customer relationship management' Class number: 658.812 Hold
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Barcode Call number Media type Location Section Status 103/D 658.812 KHA Thesis/Dissertation Uniglobe Library Technology Available Impact of customer relationship management on customer satisfaction: a study of Nepalese commercial banks / Basant Shah
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