Determinants of employee job satisfaction in Nepalese commercial banks / Binod Shrestha 

Public ISBD Title : Determinants of employee job satisfaction in Nepalese commercial banks Material Type: printed text Authors: Binod Shrestha, Author Publication Date: 2015 Pagination: 61p. Size: GRP/Thesis Accompanying material: 2/B General note: Including biilography Languages : English Descriptors: Employee motivation Job performance Job satisfaction Keywords: 'job satisfaction  commercial banks  banks  banks and banking  nepal' Class number: 332.1 Abstract: Job satisfaction is a multi-variable and indescribable concept. There are number of factors that influence job satisfaction of employees such as organizational and personal factors. The organizational determinants of job satisfaction play a very important role. The employees spend major part of their time in organization so there are number of organizational factors that determine job satisfaction of the employees. The job satisfaction in the organizations can be increased by organizing and managing the organizational factors. The organization determinants of job satisfaction are wages, nature of works, working condition, promotion, etc. These are very important factors because these factors motivate employees to perform well in an organization. Similarly the personal determinants also help a lot in maintaining the motivation and personal factors of the employees to work effectively and efficiently. Job satisfaction can be related to psychological factors and so numbers of personal factors such as personality, age, education and gender differences determine the job satisfaction of the employees. On the other hand, employees can be the terrorist of an organization in the sense that if employees are not well satisfied with the determinants of job satisfaction it can be harmful to the entire organization forcing employees to be careless towards doing the job. This study examines the relationship between job satisfaction and determinants of job satisfaction namely promotion, salary, working condition and nature of work in the context of Nepalese Commercial Banks This research is based on the primary survey and has involved interpretation of opinions of employees of various Nepalese banks. Public sector commercial bank i.e.RastriyaBanijya Bank Limited and Nepal Bank Limited are selected for survey. And in the case of private sector bank, 12 commercial banks are selected according to joint venture and non-joint venture commercial banks out of 32 commercial bank. Different statistical tools like mean, standard deviation, correlation analysis and regression analysis are used for primary data analysis. The study reveals that all the determinants of employee job satisfaction are positively correlated with job satisfaction. Determinants of employee job satisfaction in Nepalese commercial banks [printed text] / Binod Shrestha, Author . - 2015 . - 61p. ; GRP/Thesis + 2/B. Including biilography Languages : English Descriptors: Employee motivation Job performance Job satisfaction Keywords: 'job satisfaction  commercial banks  banks  banks and banking  nepal' Class number: 332.1 Abstract: Job satisfaction is a multi-variable and indescribable concept. There are number of factors that influence job satisfaction of employees such as organizational and personal factors. The organizational determinants of job satisfaction play a very important role. The employees spend major part of their time in organization so there are number of organizational factors that determine job satisfaction of the employees. The job satisfaction in the organizations can be increased by organizing and managing the organizational factors. The organization determinants of job satisfaction are wages, nature of works, working condition, promotion, etc. These are very important factors because these factors motivate employees to perform well in an organization. Similarly the personal determinants also help a lot in maintaining the motivation and personal factors of the employees to work effectively and efficiently. Job satisfaction can be related to psychological factors and so numbers of personal factors such as personality, age, education and gender differences determine the job satisfaction of the employees. On the other hand, employees can be the terrorist of an organization in the sense that if employees are not well satisfied with the determinants of job satisfaction it can be harmful to the entire organization forcing employees to be careless towards doing the job. This study examines the relationship between job satisfaction and determinants of job satisfaction namely promotion, salary, working condition and nature of work in the context of Nepalese Commercial Banks This research is based on the primary survey and has involved interpretation of opinions of employees of various Nepalese banks. Public sector commercial bank i.e.RastriyaBanijya Bank Limited and Nepal Bank Limited are selected for survey. And in the case of private sector bank, 12 commercial banks are selected according to joint venture and non-joint venture commercial banks out of 32 commercial bank. Different statistical tools like mean, standard deviation, correlation analysis and regression analysis are used for primary data analysis. The study reveals that all the determinants of employee job satisfaction are positively correlated with job satisfaction.

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Determinations of employee loyalty and its impact on service quality of Nepalese commercial banks / Sunena Maharjan 

Public ISBD Title : Determinations of employee loyalty and its impact on service quality of Nepalese commercial banks Material Type: printed text Authors: Sunena Maharjan, Author Publication Date: 2014 Pagination: 76p. Size: GRP/Thesis Accompanying material: 2/B General note: Includes bibliographies Languages : English Descriptors: Employee loyalty Employees-Attitudes Job satisfaction Nepal Keywords: 'employee loyalty  service quality  job satisfaction  Nepal Class number: 331.2 Abstract: Employee loyalty is the extent, to which the personnel are faithful to the organization, having feelings of bonding, inclusion, care, responsibility and devotion towards it. This study mainly focused on analyzing the relationship of service quality with determinants of employee loyalty which are motivation, job satisfaction, job security, career development and commitment. This study targets to understand the employee related problems and act as per it in order to enhance more employee loyalty towards the banking industry in Nepal. It also aimed of examining and testing the determinants of employee loyalty and its impact on service quality of Nepalese commercial banks. The main purpose of this study is to analyze the determinants of employee loyalty and its impact on service quality in the context of Nepalese commercial banks. The specific objectives are: to identify the level of employee loyalty in commercial banks of Nepal; to identify the important factors determining the employee loyalty in Nepalese commercial banks; to analyze the service quality of the employees to their customers; to examine the extent to which service quality is affected by the determinants of employee loyalty; to assess the need for improving employee loyalty in the context of Nepalese commercial banks. This study was primarily based on primary sources of data. The data are primary so it has been collected through questionnaires. Pre-specified questions have been mainly utilized as the instrument which consists of multiple choice questions. As discussed earlier, this study relies on primary data. Primary data were gathered by surveying the employees of the banking sectors. The set of self administered survey questionnaire along with multiple choice question, Yes/ no questions, ranking question and open ended questions has been used as the main data gathering instrument to trace the opinions of level of employee loyalty. The main instrument to collect the primary data is a set of pre - specified questions. The questions are designed to get the behavioral, perceptional views and feelings related information. The total number of respondents was 180 representing ten respondents from each sampled twenty banks. The major conclusion of the study is that service quality and determinants of employee loyalty motivation, job satisfaction and career development are positively correlated and significant. It means the determinants of employees loyalty affects the service quality provided to the customers. The study shows that the other two independent variables job security and commitment does not have a direct impact on the service quality. At the same time, as per the correlation analysis, the highest coefficient correlation was recorded between motivation and service quality, which indicates that there was a strong positive relationship and states that a little change in the motivation has a major influence on the service quality. The five independent variables, two independent variables, motivation and job satisfaction are statistically positively significant at 1 percent and career development is significant at 5 percent, whereas other remaining variables such as job security and commitment are statistically not significant. Determinations of employee loyalty and its impact on service quality of Nepalese commercial banks [printed text] / Sunena Maharjan, Author . - 2014 . - 76p. ; GRP/Thesis + 2/B. Includes bibliographies Languages : English Descriptors: Employee loyalty Employees-Attitudes Job satisfaction Nepal Keywords: 'employee loyalty  service quality  job satisfaction  Nepal Class number: 331.2 Abstract: Employee loyalty is the extent, to which the personnel are faithful to the organization, having feelings of bonding, inclusion, care, responsibility and devotion towards it. This study mainly focused on analyzing the relationship of service quality with determinants of employee loyalty which are motivation, job satisfaction, job security, career development and commitment. This study targets to understand the employee related problems and act as per it in order to enhance more employee loyalty towards the banking industry in Nepal. It also aimed of examining and testing the determinants of employee loyalty and its impact on service quality of Nepalese commercial banks. The main purpose of this study is to analyze the determinants of employee loyalty and its impact on service quality in the context of Nepalese commercial banks. The specific objectives are: to identify the level of employee loyalty in commercial banks of Nepal; to identify the important factors determining the employee loyalty in Nepalese commercial banks; to analyze the service quality of the employees to their customers; to examine the extent to which service quality is affected by the determinants of employee loyalty; to assess the need for improving employee loyalty in the context of Nepalese commercial banks. This study was primarily based on primary sources of data. The data are primary so it has been collected through questionnaires. Pre-specified questions have been mainly utilized as the instrument which consists of multiple choice questions. As discussed earlier, this study relies on primary data. Primary data were gathered by surveying the employees of the banking sectors. The set of self administered survey questionnaire along with multiple choice question, Yes/ no questions, ranking question and open ended questions has been used as the main data gathering instrument to trace the opinions of level of employee loyalty. The main instrument to collect the primary data is a set of pre - specified questions. The questions are designed to get the behavioral, perceptional views and feelings related information. The total number of respondents was 180 representing ten respondents from each sampled twenty banks. The major conclusion of the study is that service quality and determinants of employee loyalty motivation, job satisfaction and career development are positively correlated and significant. It means the determinants of employees loyalty affects the service quality provided to the customers. The study shows that the other two independent variables job security and commitment does not have a direct impact on the service quality. At the same time, as per the correlation analysis, the highest coefficient correlation was recorded between motivation and service quality, which indicates that there was a strong positive relationship and states that a little change in the motivation has a major influence on the service quality. The five independent variables, two independent variables, motivation and job satisfaction are statistically positively significant at 1 percent and career development is significant at 5 percent, whereas other remaining variables such as job security and commitment are statistically not significant.

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Employee satisfaction and performance of Nepalese commercial banks / Mekh Bahadur Khatri 

Public ISBD Title : Employee satisfaction and performance of Nepalese commercial banks Material Type: printed text Authors: Mekh Bahadur Khatri, Author Publication Date: 2013 Pagination: 75p. Size: GRP/Thesis Accompanying material: 2/B General note: Including bibliography Languages : English Descriptors: Banks Commercial banks Employees Financial management Job satisfaction Nepal Keywords: 'employee satisfaction  job satisfactions  employees  banks  bank and banking  commercial banks  mekha bahadur khatri  nepal' Class number: 332.1 Abstract: Despite of several empirical evidences, the employees’ satisfaction and bank performance issues are still unsolved in the context of Nepal. Identification of employees’ satisfaction and factors shaping the performance of bank is crucial for the Nepalese commercial banks. The major objective of this study is to analyze the employee satisfaction and performance of Nepalese commercial banks. The review of literature has shown relationship between various factors such as growth of loan, growth of deposit, capital, employees’ satisfaction, gross domestic product growth rate (GDPGR), number of employees, number of branches, inflation, etc. in the case of developed countries. In addition, capital, GDPGR, employees’ satisfaction are some of the variables that are found to have significant relationship with the performance of bank in various context. Based on the literature reviews, this study has proposed the conceptual framework indentifying capital, GDPGR, employees’ satisfaction and other variables as the most important factors that determine the performance of commercial banks in the context of Nepal. This study is based on primary as well as secondary data. For the purpose of study 17 commercial banks which are established before 2002/03 are divided into three strata (joint venture, non-joint venture and public banks) is taken as sample. Required data of dependent variables (deposit, loan, net interest margin and cost to income ratio) and independent variables (price earnings ratio, number of employees, amount of capital balances, cash reserve ratio, number of branches, age of bank, interest expenses, operating income, interest income, bank rate, annual growth rate for gross domestic product and inflation rate.) are collected from various secondary sources for the period of 2002/03 to 20011/12. Primary survey questionnaire is conducted in order to assess the opinion of bank’s employees regarding their satisfaction and the performance of bank. From the survey questionnaire employees’ satisfaction index of selected commercial bank is calculated and used as independent variables. Likewise, multiple regression analysis and correlation analysis are used to examine the relationship between bank’s performance and its determinants. The study reveals that capital, employees’ satisfaction, operating income, number of branches and age of the banks have significant impact on performance of Nepalese commercial banks. Based on the primary survey results, most of the assistant level employees were satisfied with their job and positive towards the achievement of their career goal. Likewise, the primary survey results indicate that bank’s performance is highly affected by employees’ satisfaction, determining suitable frequency of performance appraisal and implementation of feedback program regularly as the most important methods for maintaining the higher level of employees’ satisfaction, promotions and career development as the most important factor responsible for increasing employees’ job satisfaction and high quality of work as the fore most important outcome of high level of satisfaction in Nepalese commercial banks. The recommendation put forward by this study is that banks are suggested to increase their volume of capital, satisfaction level of employees and number of branches as possible for the better performance. The major limitation of this study lies in the fact that this study has excluded some bank specific and macro economic variables that might influence on performance of banks. The study remains enough ground for future researcher in the same topic. The future studies can be carried out by selecting other financial institutions like development banks and finance companies to grab the wider view of employees’ satisfaction and bank performance. Likewise, this study has conducted in Kathmandu valley so future studies are suggested to extend the survey outside the valley including all the level of employees. Employee satisfaction and performance of Nepalese commercial banks [printed text] / Mekh Bahadur Khatri, Author . - 2013 . - 75p. ; GRP/Thesis + 2/B. Including bibliography Languages : English Descriptors: Banks Commercial banks Employees Financial management Job satisfaction Nepal Keywords: 'employee satisfaction  job satisfactions  employees  banks  bank and banking  commercial banks  mekha bahadur khatri  nepal' Class number: 332.1 Abstract: Despite of several empirical evidences, the employees’ satisfaction and bank performance issues are still unsolved in the context of Nepal. Identification of employees’ satisfaction and factors shaping the performance of bank is crucial for the Nepalese commercial banks. The major objective of this study is to analyze the employee satisfaction and performance of Nepalese commercial banks. The review of literature has shown relationship between various factors such as growth of loan, growth of deposit, capital, employees’ satisfaction, gross domestic product growth rate (GDPGR), number of employees, number of branches, inflation, etc. in the case of developed countries. In addition, capital, GDPGR, employees’ satisfaction are some of the variables that are found to have significant relationship with the performance of bank in various context. Based on the literature reviews, this study has proposed the conceptual framework indentifying capital, GDPGR, employees’ satisfaction and other variables as the most important factors that determine the performance of commercial banks in the context of Nepal. This study is based on primary as well as secondary data. For the purpose of study 17 commercial banks which are established before 2002/03 are divided into three strata (joint venture, non-joint venture and public banks) is taken as sample. Required data of dependent variables (deposit, loan, net interest margin and cost to income ratio) and independent variables (price earnings ratio, number of employees, amount of capital balances, cash reserve ratio, number of branches, age of bank, interest expenses, operating income, interest income, bank rate, annual growth rate for gross domestic product and inflation rate.) are collected from various secondary sources for the period of 2002/03 to 20011/12. Primary survey questionnaire is conducted in order to assess the opinion of bank’s employees regarding their satisfaction and the performance of bank. From the survey questionnaire employees’ satisfaction index of selected commercial bank is calculated and used as independent variables. Likewise, multiple regression analysis and correlation analysis are used to examine the relationship between bank’s performance and its determinants. The study reveals that capital, employees’ satisfaction, operating income, number of branches and age of the banks have significant impact on performance of Nepalese commercial banks. Based on the primary survey results, most of the assistant level employees were satisfied with their job and positive towards the achievement of their career goal. Likewise, the primary survey results indicate that bank’s performance is highly affected by employees’ satisfaction, determining suitable frequency of performance appraisal and implementation of feedback program regularly as the most important methods for maintaining the higher level of employees’ satisfaction, promotions and career development as the most important factor responsible for increasing employees’ job satisfaction and high quality of work as the fore most important outcome of high level of satisfaction in Nepalese commercial banks. The recommendation put forward by this study is that banks are suggested to increase their volume of capital, satisfaction level of employees and number of branches as possible for the better performance. The major limitation of this study lies in the fact that this study has excluded some bank specific and macro economic variables that might influence on performance of banks. The study remains enough ground for future researcher in the same topic. The future studies can be carried out by selecting other financial institutions like development banks and finance companies to grab the wider view of employees’ satisfaction and bank performance. Likewise, this study has conducted in Kathmandu valley so future studies are suggested to extend the survey outside the valley including all the level of employees.

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Employees' job satisfaction and financial performance of Nepalese commercial banks / Kushal Joshi 

Public ISBD Title : Employees' job satisfaction and financial performance of Nepalese commercial banks Material Type: printed text Authors: Kushal Joshi, Author Publication Date: 2014 Pagination: 108p. Size: GRP/Thesis Accompanying material: 3/B General note: Including bibliography Languages : English Descriptors: Banks Banks and banking Commercial banks Employees Job satisfaction Keywords: 'job satisfaction  commercial banks  banks  banks and banking  nepal' Class number: 332.1 Abstract: From the past few decades, it has been seen that Nepalese commercial banks are playing an important and active role in the economic development of a country. There are numerous empirical evidences of developed countries that employees’ job satisfaction has significant impact on the improvement of financial performance of commercial banks. However, despite of several empirical evidences, employees’ job satisfaction and financial performance issues are still unsolved in context of Nepalese banking industry. Determining job satisfaction level of employees as well as its impact on financial performance of commercial banks has always been a crucial issue for Nepalese commercial banks. Therefore, this study attempts to identify the determinants of employees’ job satisfaction and its impact on financial performance of Nepalese commercial banks. Based on the previous empirical studies, this study attempts to evaluate the financial performance of Nepalese commercial banks from internal financial performance, market financial performance and economic financial performance perspectives. Similarly, this study also considered various dimensions of employees’ job satisfaction such as skill variety, task identity, task significance, autonomy and feedback in order to measure job satisfaction level of employees. Based, on Hackman and Oldham’s Job Diagnostic Survey, this study used motivating potential score as the proxy for employees’ job satisfaction in order to link job satisfaction and financial performance of Nepalese commercial banks. The study was based on both primary and secondary sources of data. Altogether, 17 commercial banks which were established before 2002/03, was taken as the sample for the study. This study used methods such as descriptive analysis, correlation analysis, portfolio analysis and regression analysis in order to analyze secondary data. Likewise, primary data was analyzed by using percentage frequency distribution and correlation analysis. The study concludes that cash reserve ratio, operational efficiency, assets management, deposit, earnings per share, residual income, capital, age of the bank and number of branches of the bank are the most dominant variables that have significant impact on the financial performance of Nepalese commercial banks. The study also concludes that macro economic variables such as growth rate of gross domestic product and inflation rate also have significant impact on market financial performance of commercial banks. The study added that lagged variables of net interest margin, Tobin’s Q and economic value added also have significant impact on the financial performance of commercial banks. Likewise, the primary survey results indicate that feedback provided to the employees is the most influencing factor for increasing employees’ job satisfaction followed by autonomy and task significance. Finally, the study also concluded that increase in job satisfaction level of employees increases the financial performance of commercial banks. Based on the findings and conclusion the study recommends that commercial banks should focus on increasing the job satisfaction level of their employees in order to improve their market financial performance and economic financial performance. The study also suggested that commercial banks should maintain higher liquidity, higher number of branches and lower operational efficiency in order to improve their financial performance. The study also recommended that commercial banks should provide better job security, personal development opportunities, and attractive remuneration facility in order to motivate as well as to satisfy their employees. Employees' job satisfaction and financial performance of Nepalese commercial banks [printed text] / Kushal Joshi, Author . - 2014 . - 108p. ; GRP/Thesis + 3/B. Including bibliography Languages : English Descriptors: Banks Banks and banking Commercial banks Employees Job satisfaction Keywords: 'job satisfaction  commercial banks  banks  banks and banking  nepal' Class number: 332.1 Abstract: From the past few decades, it has been seen that Nepalese commercial banks are playing an important and active role in the economic development of a country. There are numerous empirical evidences of developed countries that employees’ job satisfaction has significant impact on the improvement of financial performance of commercial banks. However, despite of several empirical evidences, employees’ job satisfaction and financial performance issues are still unsolved in context of Nepalese banking industry. Determining job satisfaction level of employees as well as its impact on financial performance of commercial banks has always been a crucial issue for Nepalese commercial banks. Therefore, this study attempts to identify the determinants of employees’ job satisfaction and its impact on financial performance of Nepalese commercial banks. Based on the previous empirical studies, this study attempts to evaluate the financial performance of Nepalese commercial banks from internal financial performance, market financial performance and economic financial performance perspectives. Similarly, this study also considered various dimensions of employees’ job satisfaction such as skill variety, task identity, task significance, autonomy and feedback in order to measure job satisfaction level of employees. Based, on Hackman and Oldham’s Job Diagnostic Survey, this study used motivating potential score as the proxy for employees’ job satisfaction in order to link job satisfaction and financial performance of Nepalese commercial banks. The study was based on both primary and secondary sources of data. Altogether, 17 commercial banks which were established before 2002/03, was taken as the sample for the study. This study used methods such as descriptive analysis, correlation analysis, portfolio analysis and regression analysis in order to analyze secondary data. Likewise, primary data was analyzed by using percentage frequency distribution and correlation analysis. The study concludes that cash reserve ratio, operational efficiency, assets management, deposit, earnings per share, residual income, capital, age of the bank and number of branches of the bank are the most dominant variables that have significant impact on the financial performance of Nepalese commercial banks. The study also concludes that macro economic variables such as growth rate of gross domestic product and inflation rate also have significant impact on market financial performance of commercial banks. The study added that lagged variables of net interest margin, Tobin’s Q and economic value added also have significant impact on the financial performance of commercial banks. Likewise, the primary survey results indicate that feedback provided to the employees is the most influencing factor for increasing employees’ job satisfaction followed by autonomy and task significance. Finally, the study also concluded that increase in job satisfaction level of employees increases the financial performance of commercial banks. Based on the findings and conclusion the study recommends that commercial banks should focus on increasing the job satisfaction level of their employees in order to improve their market financial performance and economic financial performance. The study also suggested that commercial banks should maintain higher liquidity, higher number of branches and lower operational efficiency in order to improve their financial performance. The study also recommended that commercial banks should provide better job security, personal development opportunities, and attractive remuneration facility in order to motivate as well as to satisfy their employees.

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Factors affecting employee job satisfaction and employee commitment in Nepalese commercial banks / Chhokpa Sherpa 

Public ISBD Title : Factors affecting employee job satisfaction and employee commitment in Nepalese commercial banks Material Type: printed text Authors: Chhokpa Sherpa, Author Publication Date: 2017 Pagination: 104p. Size: GRP/Thesis Accompanying material: 10/B Languages : English Descriptors: Employee motivation Job satisfaction Class number: 658.3142 Abstract: From the past few years, it has been seen that Nepalese commercial banks are playing a significant role in the economic development of a country. There are numerous empirical evidences of developed countries that organizational culture, motivation, work environment, job content and career growth opportunities has significant impact on improving the employee job satisfaction and employee commitment of commercial banks. However, despite of several empirical evidences, organizational culture, motivation, work environment, job content and career growth opportunities issues are still unsolved in context of Nepalese banking industry. So, determining the strength these organizational factors as well as its impact on the employee job satisfaction and employee commitment of commercial banks has always been a crucial issue for every Nepalese commercial bank. Therefore, this study attempts to identify the factors affecting employee job satisfaction and employee commitment of Nepalese commercial banks. The relationship of organizational culture, motivation, work environment, job content and career growth opportunities with employee job satisfaction and employee commitment have been widely analyzed. Employee job satisfaction and employee organizational commitment are selected as outcomes and these are the dependent variables. Organizational culture, motivation, work environment, job content and career growth opportunities are independent variables. The main objective of the study is to identify the factors affecting employee job satisfaction and employee commitment in commercial banking sector of Nepal. The other specific objectives are to analyze the perception of employees regarding existing organizational factors on job satisfaction and employee commitment in Nepalese commercial banks, to examine the relationship of organization culture, motivation, work environment, job content and career growth opportunities in Nepalese commercial banks, to determine the impact of organization culture, motivation, work environment, job content and career growth opportunities with job satisfaction and employee commitment in Nepalese commercial banks and to find out the most important factor affecting job satisfaction and employee motivation in Nepalese commercial banks. The primary source of data is used to assess the opinion of employees with respect to organizational culture, motivation, work environment, job content, career growth opportunities on employee job satisfaction and employee commitment in Nepalese commercial banks. The survey is based on 180 respondents from 20 commercial banks in Nepal. The questions were asked in the form of 5 point Likert scale. The Likert scale questions of different variables on organizational culture, motivation, work environment, job content, career growth opportunities, employee job satisfaction and employee commitment were measured in 5 point scale. The proxies of organizational factors are organizational culture, motivation, work environment, job content, career growth opportunities. The weighted average mean of the each variable were used to examine the relationship of organizational culture, motivation, work environment, job content, career growth opportunities with employee job satisfaction and employee commitment. For the fact findings of the study primary data was analyzed by using percentage, frequency distribution, correlation analysis and regression analysis. The result of the study shows that organizational culture, motivation, work environment, job content, career growth opportunities have positive relationship with employee job satisfaction and employee commitment. The impact of organizational culture, motivation, work environment, job content, career growth opportunities are positive and significant with employee job satisfaction. The impact of organizational culture, motivation, work environment, job content, career growth opportunities are positive and significant with employee organizational commitment. Recommendations are given on the basis of the findings of the study. The major conclusion of the study is that job content, organization culture and career growth opportunities are the major determinants of employee job satisfaction.The study also concludes that the motivation has positive impact on employee satisfaction and employee commitment. Similarly, working environment has positive impact on the employee satisfaction and commitment of Nepalese commercial banks. Hence bank willing to increase its employee job satisfaction and employee commitment should more focus on improving organization culture, motivation, work environment, job content and career growth opportunities. The more the bank focuses on the variable of organizational factors it leads to employee toward their job and to the bank. Factors affecting employee job satisfaction and employee commitment in Nepalese commercial banks [printed text] / Chhokpa Sherpa, Author . - 2017 . - 104p. ; GRP/Thesis + 10/B. Languages : English Descriptors: Employee motivation Job satisfaction Class number: 658.3142 Abstract: From the past few years, it has been seen that Nepalese commercial banks are playing a significant role in the economic development of a country. There are numerous empirical evidences of developed countries that organizational culture, motivation, work environment, job content and career growth opportunities has significant impact on improving the employee job satisfaction and employee commitment of commercial banks. However, despite of several empirical evidences, organizational culture, motivation, work environment, job content and career growth opportunities issues are still unsolved in context of Nepalese banking industry. So, determining the strength these organizational factors as well as its impact on the employee job satisfaction and employee commitment of commercial banks has always been a crucial issue for every Nepalese commercial bank. Therefore, this study attempts to identify the factors affecting employee job satisfaction and employee commitment of Nepalese commercial banks. The relationship of organizational culture, motivation, work environment, job content and career growth opportunities with employee job satisfaction and employee commitment have been widely analyzed. Employee job satisfaction and employee organizational commitment are selected as outcomes and these are the dependent variables. Organizational culture, motivation, work environment, job content and career growth opportunities are independent variables. The main objective of the study is to identify the factors affecting employee job satisfaction and employee commitment in commercial banking sector of Nepal. The other specific objectives are to analyze the perception of employees regarding existing organizational factors on job satisfaction and employee commitment in Nepalese commercial banks, to examine the relationship of organization culture, motivation, work environment, job content and career growth opportunities in Nepalese commercial banks, to determine the impact of organization culture, motivation, work environment, job content and career growth opportunities with job satisfaction and employee commitment in Nepalese commercial banks and to find out the most important factor affecting job satisfaction and employee motivation in Nepalese commercial banks. The primary source of data is used to assess the opinion of employees with respect to organizational culture, motivation, work environment, job content, career growth opportunities on employee job satisfaction and employee commitment in Nepalese commercial banks. The survey is based on 180 respondents from 20 commercial banks in Nepal. The questions were asked in the form of 5 point Likert scale. The Likert scale questions of different variables on organizational culture, motivation, work environment, job content, career growth opportunities, employee job satisfaction and employee commitment were measured in 5 point scale. The proxies of organizational factors are organizational culture, motivation, work environment, job content, career growth opportunities. The weighted average mean of the each variable were used to examine the relationship of organizational culture, motivation, work environment, job content, career growth opportunities with employee job satisfaction and employee commitment. For the fact findings of the study primary data was analyzed by using percentage, frequency distribution, correlation analysis and regression analysis. The result of the study shows that organizational culture, motivation, work environment, job content, career growth opportunities have positive relationship with employee job satisfaction and employee commitment. The impact of organizational culture, motivation, work environment, job content, career growth opportunities are positive and significant with employee job satisfaction. The impact of organizational culture, motivation, work environment, job content, career growth opportunities are positive and significant with employee organizational commitment. Recommendations are given on the basis of the findings of the study. The major conclusion of the study is that job content, organization culture and career growth opportunities are the major determinants of employee job satisfaction.The study also concludes that the motivation has positive impact on employee satisfaction and employee commitment. Similarly, working environment has positive impact on the employee satisfaction and commitment of Nepalese commercial banks. Hence bank willing to increase its employee job satisfaction and employee commitment should more focus on improving organization culture, motivation, work environment, job content and career growth opportunities. The more the bank focuses on the variable of organizational factors it leads to employee toward their job and to the bank.

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