Intention to use online banking system: an overview in Nepalese context / Kristal Pradhan 

Public ISBD Title : Intention to use online banking system: an overview in Nepalese context Material Type: printed text Authors: Kristal Pradhan, Author Publication Date: 2014 Pagination: 73p. Size: GRP/Thesis Accompanying material: 2/B General note: Including biblography Languages : English Descriptors: Banks Banks and banking Internet banking Nepal Keywords: 'internet banking  banks  banks and banking  commercial banks  nepal' Class number: 332.170 Abstract: Technology has highly affected the banking service and their performance. With the evolution of information technology the banking sector all over the world are providing financial service through information system: automated teller machine, internet banking, telephone banking, in an effort to remain competitive as well as enhance customer service.Customer satisfaction and customer retention are increasingly developing into key success factor in online banking and this is more determined by customer acceptance rather than seller offerings. The main objective of the study is to determine the factors that affect the use of online banking system among Nepalese banking and financial institutions.The study undertakes descriptive research design and used primary data to fulfill the objectives of the study. 200 structured questionnaire that were distributed among the users of online banking system of Nepalese commercial bank of Kathmandu valley, among them only 177 complete responses were collected and that was considered for analysis purpose. The study has undertaken 5 joint venture banks, 2 governments owned banks and 9 public banks’ online banking system users. Frequency, percentage and descriptive statistics like median, mode and standard deviation were used for analysis purpose with the help of SPSS software. Cronbach’s alpha was also used for the reliability. The main conclusion of the study is perceived ease of use, perceived enjoyment, availability of information and perceived risk has significant impact of intention to use of online banking system. Evidence also suggests that majority of the respondent know the availability of service and they use it. Ease of use is the most important factor for use of online banking service and majority of the respondent agree that online banking system is easy to use. Respondents enjoy use of online banking service and have an evidence of significant positive relationship. Availability of internet connection also affects intention to use of online banking system. Evidence also suggests that respondents perceive risk (feel insecure) with use of online banking system Intention to use online banking system: an overview in Nepalese context [printed text] / Kristal Pradhan, Author . - 2014 . - 73p. ; GRP/Thesis + 2/B. Including biblography Languages : English Descriptors: Banks Banks and banking Internet banking Nepal Keywords: 'internet banking  banks  banks and banking  commercial banks  nepal' Class number: 332.170 Abstract: Technology has highly affected the banking service and their performance. With the evolution of information technology the banking sector all over the world are providing financial service through information system: automated teller machine, internet banking, telephone banking, in an effort to remain competitive as well as enhance customer service.Customer satisfaction and customer retention are increasingly developing into key success factor in online banking and this is more determined by customer acceptance rather than seller offerings. The main objective of the study is to determine the factors that affect the use of online banking system among Nepalese banking and financial institutions.The study undertakes descriptive research design and used primary data to fulfill the objectives of the study. 200 structured questionnaire that were distributed among the users of online banking system of Nepalese commercial bank of Kathmandu valley, among them only 177 complete responses were collected and that was considered for analysis purpose. The study has undertaken 5 joint venture banks, 2 governments owned banks and 9 public banks’ online banking system users. Frequency, percentage and descriptive statistics like median, mode and standard deviation were used for analysis purpose with the help of SPSS software. Cronbach’s alpha was also used for the reliability. The main conclusion of the study is perceived ease of use, perceived enjoyment, availability of information and perceived risk has significant impact of intention to use of online banking system. Evidence also suggests that majority of the respondent know the availability of service and they use it. Ease of use is the most important factor for use of online banking service and majority of the respondent agree that online banking system is easy to use. Respondents enjoy use of online banking service and have an evidence of significant positive relationship. Availability of internet connection also affects intention to use of online banking system. Evidence also suggests that respondents perceive risk (feel insecure) with use of online banking system

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Barcode	Call number	Media type	Location	Section	Status
58/D	332.170 PRA	Thesis/Dissertation	Uniglobe Library	Social Sciences	Available

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