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Human resource management / Dessler, Gary
Title : Human resource management Material Type: printed text Authors: Dessler, Gary, Author Edition statement: 11th ed Publisher: New Delhi: Pearson Education Publication Date: 2009 Pagination: 801p Size: Book Price: Rs.959 Languages : English Descriptors: Industrial management
Personnel managementKeywords: 'HRM personnel management industrial management' Class number: 658.303 Human resource management [printed text] / Dessler, Gary, Author . - 11th ed . - [S.l.] : New Delhi: Pearson Education, 2009 . - 801p ; Book.
Rs.959
Languages : English
Descriptors: Industrial management
Personnel managementKeywords: 'HRM personnel management industrial management' Class number: 658.303 Hold
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Barcode Call number Media type Location Section Status 1950 658.303 DES Books Uniglobe Library Technology Available 1942 658.303 DES Books Uniglobe Library Technology Available 1951 658.303 DES Books Uniglobe Library Technology Available 1952 658.303 DES Books Uniglobe Library Technology Available 1953 658.303 DES Books Uniglobe Library Technology Available 1984 658.303 DES Books Uniglobe Library Technology Available 1985 658.303 DES Books Uniglobe Library Technology Available 1986 658.303 DES Books Uniglobe Library Technology Available 1987 658.303 DES Books Uniglobe Library Technology Available Managing human resources / Arun Monappa
Title : Managing human resources Material Type: printed text Authors: Arun Monappa, Author Publisher: Delhi: Macmillan Publication Date: 1997 Pagination: 286p Size: Books Languages : English Descriptors: Personnel management Keywords: personnel management human resource management' Class number: 658.303 Managing human resources [printed text] / Arun Monappa, Author . - [S.l.] : Delhi: Macmillan, 1997 . - 286p ; Books.
Languages : English
Descriptors: Personnel management Keywords: personnel management human resource management' Class number: 658.303 Hold
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Barcode Call number Media type Location Section Status 1482 658.303 MON Books Uniglobe Library Technology Available Performance measurement of Nepalese commercial banks / Rajesh Sudedi
Title : Performance measurement of Nepalese commercial banks Material Type: printed text Authors: Rajesh Sudedi, Author Publication Date: 2013 Pagination: 78p. Size: GRP/Thesis Accompanying material: 1/B General note: Includes bibliographies Languages : English Descriptors: Accounting
Human resources development
Performance appraisal
Personnel managementKeywords: 'performance measurement of Nepalese personnel management accounting performance' Class number: 658.3125 Abstract: Performance measurement in banking is a study of relationship among the various financial factors in a business as disclosed by a single set of statements and a study of trend of these factors as shown in a series of statement. By establishing a strategic relationship between the items of a balance sheet and income statement and operative data, the financial analysis unveil the managing and significance of such items.The proposed study could be used by managers and researchers to examine and understand the changes in performance measurement systems in banks and to facilitate the effective adoption and implementation of performance measurement systems in financial systems.
The general objective of this study was to compare the financial performance of different ownership structured commercial banks in Nepal based on their financial characteristics and identify the determinants of performance exposed by the financial ratios.
Present study focused on the limitation as a descriptive financial analysis to describe, measure, compare, and classifies the financial situations of Nepalese commercial banks. The more important part of this study was to apply an econometric multivariate regression model to test the significance of variables on performance of Nepalese commercial banks where financial ratios are used to examine bank performance on the CAMEL framework such as capital adequacy, asset quality, management, earnings and liquidity using secondary and primary data.
Analyzing the first model, the result revealed moderate negative correlation between dependent variable (ROA) and independent variable non-performing loan (-.513), a weak negative relationship between return on Assets and interest expenses to loan (-.370), A strong moderate relation between return on assets (ROA) and net interest margin (+.556), a weak negative relation between return on assets and credit to deposit ratio (-.145).
On the second part of the analysis, the result on ROE shows that there is strong explanatory power in the whole regression setting. This is predicted because the explanatory power of this model is explained about 67 variation in the dependent variable is explained by independent variables.Hence, we found non-performing loan, and management efficiency ratios, are negatively related with return on equity, but credit deposit ratios is positively related and significant to return on equity.Thus we accepted there is a significant relationship between credit to deposit ratios and return on equity.
Based on return on assets, NABIL was found first in comparison with other joint venture banks. Similarly, based on ROE, Standard Chartered Bank was found first in comparison with Joint venture banks. Among domestic bank Kumari bank was found sound because it ranked first in terms of capital adequacy ratio, non-performing loan and credit to deposit ratio.
A part from the result of quantitative approach, the qualitative analysis in this study indicates that return on assets and return on equity of Nepalese commercial bank is sufficient therefore it is predicted that majority of respondents think that ROA and ROE will help or enhance the value for the sustainability of the bank.It is found that Majority of respondents strongly agreed that ROA and NIM both equally important for determining the financial measures for banks.It further agreed that performance measurement should be linked to customer value creation and their satisfaction.
As there is negative relationship between return on assets and non-performing loan, the Nepalese commercial banks willing to increase return on assets should decrease non-performing loan , if the non-performing loan goes on increasing the bank will not able to increase return on assets. Similarly, there is positive relationship between return on assets and capital adequacy ratio, the Nepalese commercial bank should increase capital adequacy base.The study also revealed that interest expenses to total loan ratio and return on equity are negatively related, the banks are strongly recommended todecrease interest expenses from total loan in order to increase return on equity.
In sum up, the major findings of this study can add value to the existing literature. It may help decision makers at bank to focus on major banking activities that may increase the bank ranking and financial performance position with other competitive banks. This may also help management of commercial bank in creating appropriate financial strategies for attaining the estimated financial performance.
Performance measurement of Nepalese commercial banks [printed text] / Rajesh Sudedi, Author . - 2013 . - 78p. ; GRP/Thesis + 1/B.
Includes bibliographies
Languages : English
Descriptors: Accounting
Human resources development
Performance appraisal
Personnel managementKeywords: 'performance measurement of Nepalese personnel management accounting performance' Class number: 658.3125 Abstract: Performance measurement in banking is a study of relationship among the various financial factors in a business as disclosed by a single set of statements and a study of trend of these factors as shown in a series of statement. By establishing a strategic relationship between the items of a balance sheet and income statement and operative data, the financial analysis unveil the managing and significance of such items.The proposed study could be used by managers and researchers to examine and understand the changes in performance measurement systems in banks and to facilitate the effective adoption and implementation of performance measurement systems in financial systems.
The general objective of this study was to compare the financial performance of different ownership structured commercial banks in Nepal based on their financial characteristics and identify the determinants of performance exposed by the financial ratios.
Present study focused on the limitation as a descriptive financial analysis to describe, measure, compare, and classifies the financial situations of Nepalese commercial banks. The more important part of this study was to apply an econometric multivariate regression model to test the significance of variables on performance of Nepalese commercial banks where financial ratios are used to examine bank performance on the CAMEL framework such as capital adequacy, asset quality, management, earnings and liquidity using secondary and primary data.
Analyzing the first model, the result revealed moderate negative correlation between dependent variable (ROA) and independent variable non-performing loan (-.513), a weak negative relationship between return on Assets and interest expenses to loan (-.370), A strong moderate relation between return on assets (ROA) and net interest margin (+.556), a weak negative relation between return on assets and credit to deposit ratio (-.145).
On the second part of the analysis, the result on ROE shows that there is strong explanatory power in the whole regression setting. This is predicted because the explanatory power of this model is explained about 67 variation in the dependent variable is explained by independent variables.Hence, we found non-performing loan, and management efficiency ratios, are negatively related with return on equity, but credit deposit ratios is positively related and significant to return on equity.Thus we accepted there is a significant relationship between credit to deposit ratios and return on equity.
Based on return on assets, NABIL was found first in comparison with other joint venture banks. Similarly, based on ROE, Standard Chartered Bank was found first in comparison with Joint venture banks. Among domestic bank Kumari bank was found sound because it ranked first in terms of capital adequacy ratio, non-performing loan and credit to deposit ratio.
A part from the result of quantitative approach, the qualitative analysis in this study indicates that return on assets and return on equity of Nepalese commercial bank is sufficient therefore it is predicted that majority of respondents think that ROA and ROE will help or enhance the value for the sustainability of the bank.It is found that Majority of respondents strongly agreed that ROA and NIM both equally important for determining the financial measures for banks.It further agreed that performance measurement should be linked to customer value creation and their satisfaction.
As there is negative relationship between return on assets and non-performing loan, the Nepalese commercial banks willing to increase return on assets should decrease non-performing loan , if the non-performing loan goes on increasing the bank will not able to increase return on assets. Similarly, there is positive relationship between return on assets and capital adequacy ratio, the Nepalese commercial bank should increase capital adequacy base.The study also revealed that interest expenses to total loan ratio and return on equity are negatively related, the banks are strongly recommended todecrease interest expenses from total loan in order to increase return on equity.
In sum up, the major findings of this study can add value to the existing literature. It may help decision makers at bank to focus on major banking activities that may increase the bank ranking and financial performance position with other competitive banks. This may also help management of commercial bank in creating appropriate financial strategies for attaining the estimated financial performance.
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Barcode Call number Media type Location Section Status 06/D 658.3125 SUD Thesis/Dissertation Uniglobe Library Technology Available Employee empowerment and customer satisfaction: evidence from Nepalese commercial banks / Samir Bhochhibhoya
Title : Employee empowerment and customer satisfaction: evidence from Nepalese commercial banks Material Type: printed text Authors: Samir Bhochhibhoya, Author Publication Date: 2013 Pagination: 80p. Size: GRP/Thesis Accompanying material: 1/B General note: Including bibliography Languages : English Descriptors: Customer satisfaction
Banks
Commercial banks
Employee empowerment
Empowerment
MotivationKeywords: employee empowerment skilled employee motivation banks customer satisfaction personnel management Nepal' Class number: 658.4012 Abstract: Empowering employees is a top-down transform that must begin with management. It involves the handing over of authority from management to employees, on hierarchical forms of work organization and sharing of information between and within different levels of the organization. Furthermore, empowerment also implies the freedom and ability to make decisions and commitment, not just to recommend them or to be part of making them. The importance of customer satisfaction and service quality arises because both are seen as indicators of and antecedents to customer loyalty, customer retention and ultimately improved organizational performance. While the relationship between customer satisfaction and its outcomes has been widely researched in services there is rather less research addressing the impact of providing the frontline employees with the right capabilities and attributes. Nevertheless it is commonly argued that the extent to which employees are satisfied would improve their relationships with their customer and in turn influence their customer’s satisfaction and loyalty to the service provided and the service organizations. The specific objectives of the study are: (a) to identify the level of employee empowerment in Nepalese commercial banks, (b) to examine the impact of employee empowerment on innovative service in Nepalese commercial banks, (c) to assess the effect of employee empowerment on the quick problem solving in Nepalese commercial banks, (d) to analyze the impact of the employee empowerment on quality service in Nepalese commercial banks, (e) to examine the impact of the employee empowerment on efficiency and effectiveness in Nepalese commercial banks, (f) to identify the impact of service dimensions on customer in Nepalese commercial banks.
The study results revealed that out of total respondents, most of the respondents agree that they hold more responsibility in their jobs and relatively neutral of whether workload reduces the service quality can provide to customers. Respondents do not agree that in Nepalese banking industry even there is good practice of employee empowerment, employees cannot create innovative change as required. In the process of problem solving, employees get sufficient information which can lead them to perform quick service too. Because of this banking service was done without any delay. Mostly the respondents’ perception about customers’ satisfaction was relatively high except for the considering the concept of customer satisfaction was most important to the bank. Most of the respondents assume that if there is empowerment practice in the banks all results may happen except of innovative service. With the mean analysis of innovative service, showed that empowerment has low effect towards innovative service. Empowerment has negative relationship between innovative services. Quick problem solving, quality service and efficiency & effectiveness have positive relationship between empowerment. And empowerment has significant relationship between all variables of service dimension.
Similarly, customer satisfaction is also affected by employee empowerment as well there is also relationship between employee empowerment and customer satisfaction with high level of significance. The correlation analysis showed that employee empowerment has positive correlation between all variables. Further the study results explained that there is significant relationship between innovative service, quick problem solving, quality service and efficiency and effectiveness with customer satisfaction.
In sum up, the major findings of this study can add value to the existing literature. It may help decision makers at bank to examine the empowerment implementation process. This may also help management of commercial bank in creating appropriate strategies for attaining human resource management goals in context of Nepal. However, further studies should be carried at the higher level with larger sample size than this study; more empowerment factors must be added in the study and should be expanded to all types of financial institution throughout the country. While rules and regulations are important controlling tools for organizations, managers are encouraged to examine their rigidity and find out about the possibility of making these rules more flexible to encourage staff initiative and creativity and to allow for more staff self-control rather than organizational control.
Employee empowerment and customer satisfaction: evidence from Nepalese commercial banks [printed text] / Samir Bhochhibhoya, Author . - 2013 . - 80p. ; GRP/Thesis + 1/B.
Including bibliography
Languages : English
Descriptors: Customer satisfaction
Banks
Commercial banks
Employee empowerment
Empowerment
MotivationKeywords: employee empowerment skilled employee motivation banks customer satisfaction personnel management Nepal' Class number: 658.4012 Abstract: Empowering employees is a top-down transform that must begin with management. It involves the handing over of authority from management to employees, on hierarchical forms of work organization and sharing of information between and within different levels of the organization. Furthermore, empowerment also implies the freedom and ability to make decisions and commitment, not just to recommend them or to be part of making them. The importance of customer satisfaction and service quality arises because both are seen as indicators of and antecedents to customer loyalty, customer retention and ultimately improved organizational performance. While the relationship between customer satisfaction and its outcomes has been widely researched in services there is rather less research addressing the impact of providing the frontline employees with the right capabilities and attributes. Nevertheless it is commonly argued that the extent to which employees are satisfied would improve their relationships with their customer and in turn influence their customer’s satisfaction and loyalty to the service provided and the service organizations. The specific objectives of the study are: (a) to identify the level of employee empowerment in Nepalese commercial banks, (b) to examine the impact of employee empowerment on innovative service in Nepalese commercial banks, (c) to assess the effect of employee empowerment on the quick problem solving in Nepalese commercial banks, (d) to analyze the impact of the employee empowerment on quality service in Nepalese commercial banks, (e) to examine the impact of the employee empowerment on efficiency and effectiveness in Nepalese commercial banks, (f) to identify the impact of service dimensions on customer in Nepalese commercial banks.
The study results revealed that out of total respondents, most of the respondents agree that they hold more responsibility in their jobs and relatively neutral of whether workload reduces the service quality can provide to customers. Respondents do not agree that in Nepalese banking industry even there is good practice of employee empowerment, employees cannot create innovative change as required. In the process of problem solving, employees get sufficient information which can lead them to perform quick service too. Because of this banking service was done without any delay. Mostly the respondents’ perception about customers’ satisfaction was relatively high except for the considering the concept of customer satisfaction was most important to the bank. Most of the respondents assume that if there is empowerment practice in the banks all results may happen except of innovative service. With the mean analysis of innovative service, showed that empowerment has low effect towards innovative service. Empowerment has negative relationship between innovative services. Quick problem solving, quality service and efficiency & effectiveness have positive relationship between empowerment. And empowerment has significant relationship between all variables of service dimension.
Similarly, customer satisfaction is also affected by employee empowerment as well there is also relationship between employee empowerment and customer satisfaction with high level of significance. The correlation analysis showed that employee empowerment has positive correlation between all variables. Further the study results explained that there is significant relationship between innovative service, quick problem solving, quality service and efficiency and effectiveness with customer satisfaction.
In sum up, the major findings of this study can add value to the existing literature. It may help decision makers at bank to examine the empowerment implementation process. This may also help management of commercial bank in creating appropriate strategies for attaining human resource management goals in context of Nepal. However, further studies should be carried at the higher level with larger sample size than this study; more empowerment factors must be added in the study and should be expanded to all types of financial institution throughout the country. While rules and regulations are important controlling tools for organizations, managers are encouraged to examine their rigidity and find out about the possibility of making these rules more flexible to encourage staff initiative and creativity and to allow for more staff self-control rather than organizational control.
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Barcode Call number Media type Location Section Status 23/D 658.4012 BHO Thesis/Dissertation Uniglobe Library Technology Available