Title :	Employee satisfaction and performance of Nepalese commercial banks
Material Type:	printed text
Authors:	Mekh Bahadur Khatri, Author
Publication Date:	2013
Pagination:	75p.
Size:	GRP/Thesis
Accompanying material:	2/B
General note:	Including bibliography
Languages :	English
Descriptors:	Banks Commercial banks Employees Financial management Job satisfaction Nepal
Keywords:	'employee satisfaction  job satisfactions  employees  banks  bank and banking  commercial banks  mekha bahadur khatri  nepal'
Class number:	332.1
Abstract:	Despite of several empirical evidences, the employees’ satisfaction and bank performance issues are still unsolved in the context of Nepal. Identification of employees’ satisfaction and factors shaping the performance of bank is crucial for the Nepalese commercial banks. The major objective of this study is to analyze the employee satisfaction and performance of Nepalese commercial banks. The review of literature has shown relationship between various factors such as growth of loan, growth of deposit, capital, employees’ satisfaction, gross domestic product growth rate (GDPGR), number of employees, number of branches, inflation, etc. in the case of developed countries. In addition, capital, GDPGR, employees’ satisfaction are some of the variables that are found to have significant relationship with the performance of bank in various context. Based on the literature reviews, this study has proposed the conceptual framework indentifying capital, GDPGR, employees’ satisfaction and other variables as the most important factors that determine the performance of commercial banks in the context of Nepal. This study is based on primary as well as secondary data. For the purpose of study 17 commercial banks which are established before 2002/03 are divided into three strata (joint venture, non-joint venture and public banks) is taken as sample. Required data of dependent variables (deposit, loan, net interest margin and cost to income ratio) and independent variables (price earnings ratio, number of employees, amount of capital balances, cash reserve ratio, number of branches, age of bank, interest expenses, operating income, interest income, bank rate, annual growth rate for gross domestic product and inflation rate.) are collected from various secondary sources for the period of 2002/03 to 20011/12. Primary survey questionnaire is conducted in order to assess the opinion of bank’s employees regarding their satisfaction and the performance of bank. From the survey questionnaire employees’ satisfaction index of selected commercial bank is calculated and used as independent variables. Likewise, multiple regression analysis and correlation analysis are used to examine the relationship between bank’s performance and its determinants. The study reveals that capital, employees’ satisfaction, operating income, number of branches and age of the banks have significant impact on performance of Nepalese commercial banks. Based on the primary survey results, most of the assistant level employees were satisfied with their job and positive towards the achievement of their career goal. Likewise, the primary survey results indicate that bank’s performance is highly affected by employees’ satisfaction, determining suitable frequency of performance appraisal and implementation of feedback program regularly as the most important methods for maintaining the higher level of employees’ satisfaction, promotions and career development as the most important factor responsible for increasing employees’ job satisfaction and high quality of work as the fore most important outcome of high level of satisfaction in Nepalese commercial banks. The recommendation put forward by this study is that banks are suggested to increase their volume of capital, satisfaction level of employees and number of branches as possible for the better performance. The major limitation of this study lies in the fact that this study has excluded some bank specific and macro economic variables that might influence on performance of banks. The study remains enough ground for future researcher in the same topic. The future studies can be carried out by selecting other financial institutions like development banks and finance companies to grab the wider view of employees’ satisfaction and bank performance. Likewise, this study has conducted in Kathmandu valley so future studies are suggested to extend the survey outside the valley including all the level of employees.

Employee satisfaction and performance of Nepalese commercial banks [printed text] / Mekh Bahadur Khatri, Author . - 2013 . - 75p. ; GRP/Thesis + 2/B.
Including bibliography
Languages : English

Descriptors:	Banks Commercial banks Employees Financial management Job satisfaction Nepal
Keywords:	'employee satisfaction  job satisfactions  employees  banks  bank and banking  commercial banks  mekha bahadur khatri  nepal'
Class number:	332.1
Abstract:	Despite of several empirical evidences, the employees’ satisfaction and bank performance issues are still unsolved in the context of Nepal. Identification of employees’ satisfaction and factors shaping the performance of bank is crucial for the Nepalese commercial banks. The major objective of this study is to analyze the employee satisfaction and performance of Nepalese commercial banks. The review of literature has shown relationship between various factors such as growth of loan, growth of deposit, capital, employees’ satisfaction, gross domestic product growth rate (GDPGR), number of employees, number of branches, inflation, etc. in the case of developed countries. In addition, capital, GDPGR, employees’ satisfaction are some of the variables that are found to have significant relationship with the performance of bank in various context. Based on the literature reviews, this study has proposed the conceptual framework indentifying capital, GDPGR, employees’ satisfaction and other variables as the most important factors that determine the performance of commercial banks in the context of Nepal. This study is based on primary as well as secondary data. For the purpose of study 17 commercial banks which are established before 2002/03 are divided into three strata (joint venture, non-joint venture and public banks) is taken as sample. Required data of dependent variables (deposit, loan, net interest margin and cost to income ratio) and independent variables (price earnings ratio, number of employees, amount of capital balances, cash reserve ratio, number of branches, age of bank, interest expenses, operating income, interest income, bank rate, annual growth rate for gross domestic product and inflation rate.) are collected from various secondary sources for the period of 2002/03 to 20011/12. Primary survey questionnaire is conducted in order to assess the opinion of bank’s employees regarding their satisfaction and the performance of bank. From the survey questionnaire employees’ satisfaction index of selected commercial bank is calculated and used as independent variables. Likewise, multiple regression analysis and correlation analysis are used to examine the relationship between bank’s performance and its determinants. The study reveals that capital, employees’ satisfaction, operating income, number of branches and age of the banks have significant impact on performance of Nepalese commercial banks. Based on the primary survey results, most of the assistant level employees were satisfied with their job and positive towards the achievement of their career goal. Likewise, the primary survey results indicate that bank’s performance is highly affected by employees’ satisfaction, determining suitable frequency of performance appraisal and implementation of feedback program regularly as the most important methods for maintaining the higher level of employees’ satisfaction, promotions and career development as the most important factor responsible for increasing employees’ job satisfaction and high quality of work as the fore most important outcome of high level of satisfaction in Nepalese commercial banks. The recommendation put forward by this study is that banks are suggested to increase their volume of capital, satisfaction level of employees and number of branches as possible for the better performance. The major limitation of this study lies in the fact that this study has excluded some bank specific and macro economic variables that might influence on performance of banks. The study remains enough ground for future researcher in the same topic. The future studies can be carried out by selecting other financial institutions like development banks and finance companies to grab the wider view of employees’ satisfaction and bank performance. Likewise, this study has conducted in Kathmandu valley so future studies are suggested to extend the survey outside the valley including all the level of employees.