Employee satisfaction and performance of Nepalese commercial banks / Mekh Bahadur Khatri 

Public ISBD Title : Employee satisfaction and performance of Nepalese commercial banks Material Type: printed text Authors: Mekh Bahadur Khatri, Author Publication Date: 2013 Pagination: 75p. Size: GRP/Thesis Accompanying material: 2/B General note: Including bibliography Languages : English Descriptors: Banks Commercial banks Employees Financial management Job satisfaction Nepal Keywords: 'employee satisfaction  job satisfactions  employees  banks  bank and banking  commercial banks  mekha bahadur khatri  nepal' Class number: 332.1 Abstract: Despite of several empirical evidences, the employees’ satisfaction and bank performance issues are still unsolved in the context of Nepal. Identification of employees’ satisfaction and factors shaping the performance of bank is crucial for the Nepalese commercial banks. The major objective of this study is to analyze the employee satisfaction and performance of Nepalese commercial banks. The review of literature has shown relationship between various factors such as growth of loan, growth of deposit, capital, employees’ satisfaction, gross domestic product growth rate (GDPGR), number of employees, number of branches, inflation, etc. in the case of developed countries. In addition, capital, GDPGR, employees’ satisfaction are some of the variables that are found to have significant relationship with the performance of bank in various context. Based on the literature reviews, this study has proposed the conceptual framework indentifying capital, GDPGR, employees’ satisfaction and other variables as the most important factors that determine the performance of commercial banks in the context of Nepal. This study is based on primary as well as secondary data. For the purpose of study 17 commercial banks which are established before 2002/03 are divided into three strata (joint venture, non-joint venture and public banks) is taken as sample. Required data of dependent variables (deposit, loan, net interest margin and cost to income ratio) and independent variables (price earnings ratio, number of employees, amount of capital balances, cash reserve ratio, number of branches, age of bank, interest expenses, operating income, interest income, bank rate, annual growth rate for gross domestic product and inflation rate.) are collected from various secondary sources for the period of 2002/03 to 20011/12. Primary survey questionnaire is conducted in order to assess the opinion of bank’s employees regarding their satisfaction and the performance of bank. From the survey questionnaire employees’ satisfaction index of selected commercial bank is calculated and used as independent variables. Likewise, multiple regression analysis and correlation analysis are used to examine the relationship between bank’s performance and its determinants. The study reveals that capital, employees’ satisfaction, operating income, number of branches and age of the banks have significant impact on performance of Nepalese commercial banks. Based on the primary survey results, most of the assistant level employees were satisfied with their job and positive towards the achievement of their career goal. Likewise, the primary survey results indicate that bank’s performance is highly affected by employees’ satisfaction, determining suitable frequency of performance appraisal and implementation of feedback program regularly as the most important methods for maintaining the higher level of employees’ satisfaction, promotions and career development as the most important factor responsible for increasing employees’ job satisfaction and high quality of work as the fore most important outcome of high level of satisfaction in Nepalese commercial banks. The recommendation put forward by this study is that banks are suggested to increase their volume of capital, satisfaction level of employees and number of branches as possible for the better performance. The major limitation of this study lies in the fact that this study has excluded some bank specific and macro economic variables that might influence on performance of banks. The study remains enough ground for future researcher in the same topic. The future studies can be carried out by selecting other financial institutions like development banks and finance companies to grab the wider view of employees’ satisfaction and bank performance. Likewise, this study has conducted in Kathmandu valley so future studies are suggested to extend the survey outside the valley including all the level of employees. Employee satisfaction and performance of Nepalese commercial banks [printed text] / Mekh Bahadur Khatri, Author . - 2013 . - 75p. ; GRP/Thesis + 2/B. Including bibliography Languages : English Descriptors: Banks Commercial banks Employees Financial management Job satisfaction Nepal Keywords: 'employee satisfaction  job satisfactions  employees  banks  bank and banking  commercial banks  mekha bahadur khatri  nepal' Class number: 332.1 Abstract: Despite of several empirical evidences, the employees’ satisfaction and bank performance issues are still unsolved in the context of Nepal. Identification of employees’ satisfaction and factors shaping the performance of bank is crucial for the Nepalese commercial banks. The major objective of this study is to analyze the employee satisfaction and performance of Nepalese commercial banks. The review of literature has shown relationship between various factors such as growth of loan, growth of deposit, capital, employees’ satisfaction, gross domestic product growth rate (GDPGR), number of employees, number of branches, inflation, etc. in the case of developed countries. In addition, capital, GDPGR, employees’ satisfaction are some of the variables that are found to have significant relationship with the performance of bank in various context. Based on the literature reviews, this study has proposed the conceptual framework indentifying capital, GDPGR, employees’ satisfaction and other variables as the most important factors that determine the performance of commercial banks in the context of Nepal. This study is based on primary as well as secondary data. For the purpose of study 17 commercial banks which are established before 2002/03 are divided into three strata (joint venture, non-joint venture and public banks) is taken as sample. Required data of dependent variables (deposit, loan, net interest margin and cost to income ratio) and independent variables (price earnings ratio, number of employees, amount of capital balances, cash reserve ratio, number of branches, age of bank, interest expenses, operating income, interest income, bank rate, annual growth rate for gross domestic product and inflation rate.) are collected from various secondary sources for the period of 2002/03 to 20011/12. Primary survey questionnaire is conducted in order to assess the opinion of bank’s employees regarding their satisfaction and the performance of bank. From the survey questionnaire employees’ satisfaction index of selected commercial bank is calculated and used as independent variables. Likewise, multiple regression analysis and correlation analysis are used to examine the relationship between bank’s performance and its determinants. The study reveals that capital, employees’ satisfaction, operating income, number of branches and age of the banks have significant impact on performance of Nepalese commercial banks. Based on the primary survey results, most of the assistant level employees were satisfied with their job and positive towards the achievement of their career goal. Likewise, the primary survey results indicate that bank’s performance is highly affected by employees’ satisfaction, determining suitable frequency of performance appraisal and implementation of feedback program regularly as the most important methods for maintaining the higher level of employees’ satisfaction, promotions and career development as the most important factor responsible for increasing employees’ job satisfaction and high quality of work as the fore most important outcome of high level of satisfaction in Nepalese commercial banks. The recommendation put forward by this study is that banks are suggested to increase their volume of capital, satisfaction level of employees and number of branches as possible for the better performance. The major limitation of this study lies in the fact that this study has excluded some bank specific and macro economic variables that might influence on performance of banks. The study remains enough ground for future researcher in the same topic. The future studies can be carried out by selecting other financial institutions like development banks and finance companies to grab the wider view of employees’ satisfaction and bank performance. Likewise, this study has conducted in Kathmandu valley so future studies are suggested to extend the survey outside the valley including all the level of employees.

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Factors affecting the financial performance of Nepalese commercial banks / Sanjit Thapa

Public ISBD Title : Factors affecting the financial performance of Nepalese commercial banks Material Type: printed text Authors: Sanjit Thapa, Author Publication Date: 2015 Pagination: 70p. Size: GRP/Thesis Accompanying material: 5/B General note: Including bibilogarphy Languages : English Descriptors: Banks Banks and banking Financial statements Nepal Keywords: 'return on assets  return on equity  net interest margin  banks' Class number: 658.15 Abstract: The financial performance evaluation issues are still unsolved in the context of Nepal. Identification of banks’ financial performance and factors shaping the performance of bank is crucial for the Nepalese commercial banks. The major objective of this study is to analyze the factor that affect the financial performance of Nepalese commercial banks. In the literature reviews, this study has proposed the conceptual framework having return on assets, return on equity and net interest margin are the dependent variables which are used for evaluating the financial performance of commercial banks in Nepal. The other specific objectives of this study were to analyze the relationship between dependent variables with bank liquidity, bank size, market profit opportunity, cost inefficiency, GDP and inflation. This study is based on secondary data. For the purpose of study 17 commercial banks for the period of 2005 through 2013 are divided into three strata (joint-venture, public and private banks) is taken as sample. Likewise, multiple regression analysis and correlation analysis are used to examine the relationship between bank’s financial performances. The study reveals that there are some of the variables that are found to have positive and negative significant relationship with the financial performance of banks in various contexts. Factors affecting the financial performance of Nepalese commercial banks [printed text] / Sanjit Thapa, Author . - 2015 . - 70p. ; GRP/Thesis + 5/B. Including bibilogarphy Languages : English Descriptors: Banks Banks and banking Financial statements Nepal Keywords: 'return on assets  return on equity  net interest margin  banks' Class number: 658.15 Abstract: The financial performance evaluation issues are still unsolved in the context of Nepal. Identification of banks’ financial performance and factors shaping the performance of bank is crucial for the Nepalese commercial banks. The major objective of this study is to analyze the factor that affect the financial performance of Nepalese commercial banks. In the literature reviews, this study has proposed the conceptual framework having return on assets, return on equity and net interest margin are the dependent variables which are used for evaluating the financial performance of commercial banks in Nepal. The other specific objectives of this study were to analyze the relationship between dependent variables with bank liquidity, bank size, market profit opportunity, cost inefficiency, GDP and inflation. This study is based on secondary data. For the purpose of study 17 commercial banks for the period of 2005 through 2013 are divided into three strata (joint-venture, public and private banks) is taken as sample. Likewise, multiple regression analysis and correlation analysis are used to examine the relationship between bank’s financial performances. The study reveals that there are some of the variables that are found to have positive and negative significant relationship with the financial performance of banks in various contexts.

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Impact of corporate social responsibility (CSR) dimension on customer satisfaction and retention of Nepalese commercial bank / Reshma Shakya 

Public ISBD Title : Impact of corporate social responsibility (CSR) dimension on customer satisfaction and retention of Nepalese commercial bank Material Type: printed text Authors: Reshma Shakya, Author Publication Date: 2014 Pagination: 97p. Size: GRP/Thesis Accompanying material: 2/B General note: Including bibliography Languages : English Descriptors: Banks Banks and banking Commercial banks Corparate Nepal Social responsibility of business Keywords: 'corporate social responsibility  corporate image  banks  banks and banking  commercial banks  banks' Class number: 658.408 Abstract: The concept of corporate Social Responsibility is not a new one. But its focal point changes with the changing requirements of the business and varying social needs. The importance of Corporate Social Responsibility has risen. Demand from customers, employees, the general public, non-governmental organizations and government have made organization and corporate leaders aware of the importance of CSR practice. Today banks are spending millions of dollars on CSR activities to create a stronger relationship with their customers and enhance their reputation. The main objective of the study is to analyze the impact of CSR dimension on customer satisfaction and retention. The study adopted both qualitative and quantitative approach. The study undertakes descriptive research design and used primary data to obtain the objectives of the study. 200 structured questionnaire that was developed and was distributed among the employees and customers of Nepalese commercial bank of Kathmandu valley through friends circle and relatives. The response rate of the study was 183 out of 200. The study has undertaken 5 joint venture banks, 2 governments owned banks and 9 public banks’ customers and employees. Frequency, percentage and descriptive statistics like mean, mode and standard deviation were used for analysis purpose with the help of SPSS software. Cronbach’s alpha was also used for the reliability and validity. The main conclusion of the study is that increased customer satisfaction cause to improve the customer’s intention to stay with business (retention). The undertaken study regarding the impact of CSR dimensions on customer satisfaction and retention has tried to provide the perennial answer of one basic question of this debate whether CSR activities of banks make impact on customer and if so than to what extent they get satisfied with it. In order to evaluate the impact of CSR on customer satisfaction and retention more precisely this study used six dimensions of CSR which are Legal CSR, Ethical CSR, Environmental CSR, Customer centric CSR, Philanthropic CSR and Economic CSR. All the dimensions of CSR have positive relationship with customer satisfaction and retention. This means there is positive impact of CSR practices on customer satisfaction and retention in Nepalese commercial banks. Impact of corporate social responsibility (CSR) dimension on customer satisfaction and retention of Nepalese commercial bank [printed text] / Reshma Shakya, Author . - 2014 . - 97p. ; GRP/Thesis + 2/B. Including bibliography Languages : English Descriptors: Banks Banks and banking Commercial banks Corparate Nepal Social responsibility of business Keywords: 'corporate social responsibility  corporate image  banks  banks and banking  commercial banks  banks' Class number: 658.408 Abstract: The concept of corporate Social Responsibility is not a new one. But its focal point changes with the changing requirements of the business and varying social needs. The importance of Corporate Social Responsibility has risen. Demand from customers, employees, the general public, non-governmental organizations and government have made organization and corporate leaders aware of the importance of CSR practice. Today banks are spending millions of dollars on CSR activities to create a stronger relationship with their customers and enhance their reputation. The main objective of the study is to analyze the impact of CSR dimension on customer satisfaction and retention. The study adopted both qualitative and quantitative approach. The study undertakes descriptive research design and used primary data to obtain the objectives of the study. 200 structured questionnaire that was developed and was distributed among the employees and customers of Nepalese commercial bank of Kathmandu valley through friends circle and relatives. The response rate of the study was 183 out of 200. The study has undertaken 5 joint venture banks, 2 governments owned banks and 9 public banks’ customers and employees. Frequency, percentage and descriptive statistics like mean, mode and standard deviation were used for analysis purpose with the help of SPSS software. Cronbach’s alpha was also used for the reliability and validity. The main conclusion of the study is that increased customer satisfaction cause to improve the customer’s intention to stay with business (retention). The undertaken study regarding the impact of CSR dimensions on customer satisfaction and retention has tried to provide the perennial answer of one basic question of this debate whether CSR activities of banks make impact on customer and if so than to what extent they get satisfied with it. In order to evaluate the impact of CSR on customer satisfaction and retention more precisely this study used six dimensions of CSR which are Legal CSR, Ethical CSR, Environmental CSR, Customer centric CSR, Philanthropic CSR and Economic CSR. All the dimensions of CSR have positive relationship with customer satisfaction and retention. This means there is positive impact of CSR practices on customer satisfaction and retention in Nepalese commercial banks.

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Impact of employee motivation on organizational performance of Nepalese commercial banks / Usha Poudel 

Public ISBD Title : Impact of employee motivation on organizational performance of Nepalese commercial banks Material Type: printed text Authors: Usha Poudel, Author Publication Date: 2016 Pagination: 81p. Size: GRP/Thesis Accompanying material: 5/B General note: Including bibilography Languages : English Descriptors: Banks Banks and banking Commercial banks Employee motivation Nepal Keywords: 'human resources  employee participation  training  return on assets' Class number: 658.314 Impact of employee motivation on organizational performance of Nepalese commercial banks [printed text] / Usha Poudel, Author . - 2016 . - 81p. ; GRP/Thesis + 5/B. Including bibilography Languages : English Descriptors: Banks Banks and banking Commercial banks Employee motivation Nepal Keywords: 'human resources  employee participation  training  return on assets' Class number: 658.314

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Impact of employee participation on job satisfaction, employee fairness perception and organizational commitment: a case of Nepalese commercial banks / Jyotshna Pandey 

Public ISBD Title : Impact of employee participation on job satisfaction, employee fairness perception and organizational commitment: a case of Nepalese commercial banks Material Type: printed text Authors: Jyotshna Pandey, Author Publication Date: 2015 Pagination: 76p. Size: GRP/Thesis Accompanying material: 3/B General note: Including bibliography Languages : English Descriptors: Banks Banks and banking Commercial banks Employees Job satisfaction Nepal Keywords: 'employee satisfaction  job satisfactions  employees  banks  bank and banking  commercial banks  nepal' Class number: 332.1 Abstract: From the past few years, it has been seen that Nepalese commercial banks are playing a significant role in the economic development of a country. There are numerous empirical evidences of developed countries that impact of employee participation on job satisfaction, employee fairness perception and organizational commitment has significant impact on improving the performance of commercial banks. However, despite of several empirical evidences, impact of employee participation on job satisfaction, employee fairness perception and organizational commitment issues are still unsolved in context of Nepalese banking industry. Therefore, this study attempts to identify the determinants of employee participation and its impacts in Nepalese commercial banks. This study sampled 160 employees working in 15 randomly selected commercial bank of Nepal situated inside Kathmandu valley. The data for the analysis were collected through questionnaire survey. Thus, collected data were analyzed using excel, and SPSS statistical package. The study is based on primary sources of data. Altogether, 15 commercial banks which were established before 2002/03, was taken as the sample for the study. This study used methods such as frequency distribution, mean, standard deviation, descriptive analysis, correlation analysis, and regression analysis in order to analyze the data. The major conclusion of this study is, correlation analysis on the sample data disclosed that impact of employee participation on job satisfaction, employee fairness perception and organizational commitment have positive significant relation. Among all three determinants organizational commitment is more influence by employee participation as it has highest correlation coefficient. Likewise, the study also revealed that organizational commitment has the highest positive beta coefficient of 0.811 with job satisfaction 0.667 and employee fairness perception 0.639. This reveals that, employee participation has most impact on organizational commitment. Based on the findings and conclusions, the study recommends that Commercial banks top level staff should respect and understand lower level employees’ views and problems to increase commitment and keep staff satisfied on work. The commercial bank should develop mechanism for the fair appraisal of the employees, based on performance and capabilities as well as build dedicated task force to be executed by banks management and the remuneration should be adequate as per the work load. Finally, commercial banks should increase employee participation in order to increase satisfaction level, fairness perception and trust level among employees, and should focus on involving employees in important organizational activity in order to increase their commitment towards organization. Impact of employee participation on job satisfaction, employee fairness perception and organizational commitment: a case of Nepalese commercial banks [printed text] / Jyotshna Pandey, Author . - 2015 . - 76p. ; GRP/Thesis + 3/B. Including bibliography Languages : English Descriptors: Banks Banks and banking Commercial banks Employees Job satisfaction Nepal Keywords: 'employee satisfaction  job satisfactions  employees  banks  bank and banking  commercial banks  nepal' Class number: 332.1 Abstract: From the past few years, it has been seen that Nepalese commercial banks are playing a significant role in the economic development of a country. There are numerous empirical evidences of developed countries that impact of employee participation on job satisfaction, employee fairness perception and organizational commitment has significant impact on improving the performance of commercial banks. However, despite of several empirical evidences, impact of employee participation on job satisfaction, employee fairness perception and organizational commitment issues are still unsolved in context of Nepalese banking industry. Therefore, this study attempts to identify the determinants of employee participation and its impacts in Nepalese commercial banks. This study sampled 160 employees working in 15 randomly selected commercial bank of Nepal situated inside Kathmandu valley. The data for the analysis were collected through questionnaire survey. Thus, collected data were analyzed using excel, and SPSS statistical package. The study is based on primary sources of data. Altogether, 15 commercial banks which were established before 2002/03, was taken as the sample for the study. This study used methods such as frequency distribution, mean, standard deviation, descriptive analysis, correlation analysis, and regression analysis in order to analyze the data. The major conclusion of this study is, correlation analysis on the sample data disclosed that impact of employee participation on job satisfaction, employee fairness perception and organizational commitment have positive significant relation. Among all three determinants organizational commitment is more influence by employee participation as it has highest correlation coefficient. Likewise, the study also revealed that organizational commitment has the highest positive beta coefficient of 0.811 with job satisfaction 0.667 and employee fairness perception 0.639. This reveals that, employee participation has most impact on organizational commitment. Based on the findings and conclusions, the study recommends that Commercial banks top level staff should respect and understand lower level employees’ views and problems to increase commitment and keep staff satisfied on work. The commercial bank should develop mechanism for the fair appraisal of the employees, based on performance and capabilities as well as build dedicated task force to be executed by banks management and the remuneration should be adequate as per the work load. Finally, commercial banks should increase employee participation in order to increase satisfaction level, fairness perception and trust level among employees, and should focus on involving employees in important organizational activity in order to increase their commitment towards organization.

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