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Refine your search Apply to external sourcesAnalysis of non-performing assets of Nepalese commercial banks / Shristi Acharya
Title : Analysis of non-performing assets of Nepalese commercial banks Material Type: printed text Authors: Shristi Acharya, Author Publication Date: 2013 Pagination: 137p. Size: GRP/Thesis Accompanying material: 1/B Languages : English Descriptors: Banks and banking
Commercial banks
Nepal
Ratio analysisKeywords: 'banks and banking non-performing assets Nepal commercial banking total ratio assets loan advances' Class number: 332.109 Analysis of non-performing assets of Nepalese commercial banks [printed text] / Shristi Acharya, Author . - 2013 . - 137p. ; GRP/Thesis + 1/B.
Languages : English
Descriptors: Banks and banking
Commercial banks
Nepal
Ratio analysisKeywords: 'banks and banking non-performing assets Nepal commercial banking total ratio assets loan advances' Class number: 332.109 Hold
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Barcode Call number Media type Location Section Status 28/D 332.109 ACH Thesis/Dissertation Uniglobe Library Social Sciences Available
Title : Automated teller machine service quality and customer satisfaction in Nepalese commercial banks Material Type: printed text Authors: Ishan Buddhacharya, Author Publication Date: 2014 Pagination: 62p. Size: GRP/Thesis Accompanying material: 2/B General note: Including biblioggraphy Languages : English Descriptors: Customer satisfaction
Banks
Banks and banking
Commercial banks
Nepal
Service qualityKeywords: 'customer customer satisfaction banks bank and banking commerciaql nepal' Class number: 658.812 Abstract: Banks are increasing their technology-based service options to remain competitive. Automated Teller Machine (ATM) is an innovative service delivery mode that offers diversified financial services like cash withdrawal, funds transfer, cash deposits, payment of utility and credit card bills, and other financial enquiries. In most developing economies, the automation of banking services has become a critical factor in the process of attaining efficiency in delivering customer services. Many banks have pursued the development of technology-driven strategies towards meeting customer preferences
This study examines the relationship between customer satisfaction and five service quality dimension namely reliability, responsiveness, ease of use, convenience and security in the context of Nepal. This study also reveals the purpose of using ATM service, major problems encountered by ATM card holders and major factor influencing the service quality of ATM.
This research is based on the primary survey and has involved interpretation of opinions of the respondents ATM service quality and customer satisfaction in Nepalese banks. Public sector commercial bank i.e.Rastriya Banijya Bank Limited and Nepal Bank Limited are selected for survey. And in the case of private sector bank, 18 commercial banks are selected according to joint venture and non joint venture commercial banks out of 28 commercial bank. Different statistical tools like mean, standard deviation, correlation analysis and regression analysis are used for primary data analysis.
The study reveals that reliability; responsiveness and security dimension of ATM service quality has positive and significant relationship with customer satisfaction. However, ease of use and conveniences have positive relationship with customer satisfaction but are not statistically significant. Most of the respondents believe ATM service as the necessity of modern banking and the overall service quality provided by commercial bank is satisfactory.
Automated teller machine service quality and customer satisfaction in Nepalese commercial banks [printed text] / Ishan Buddhacharya, Author . - 2014 . - 62p. ; GRP/Thesis + 2/B.
Including biblioggraphy
Languages : English
Descriptors: Customer satisfaction
Banks
Banks and banking
Commercial banks
Nepal
Service qualityKeywords: 'customer customer satisfaction banks bank and banking commerciaql nepal' Class number: 658.812 Abstract: Banks are increasing their technology-based service options to remain competitive. Automated Teller Machine (ATM) is an innovative service delivery mode that offers diversified financial services like cash withdrawal, funds transfer, cash deposits, payment of utility and credit card bills, and other financial enquiries. In most developing economies, the automation of banking services has become a critical factor in the process of attaining efficiency in delivering customer services. Many banks have pursued the development of technology-driven strategies towards meeting customer preferences
This study examines the relationship between customer satisfaction and five service quality dimension namely reliability, responsiveness, ease of use, convenience and security in the context of Nepal. This study also reveals the purpose of using ATM service, major problems encountered by ATM card holders and major factor influencing the service quality of ATM.
This research is based on the primary survey and has involved interpretation of opinions of the respondents ATM service quality and customer satisfaction in Nepalese banks. Public sector commercial bank i.e.Rastriya Banijya Bank Limited and Nepal Bank Limited are selected for survey. And in the case of private sector bank, 18 commercial banks are selected according to joint venture and non joint venture commercial banks out of 28 commercial bank. Different statistical tools like mean, standard deviation, correlation analysis and regression analysis are used for primary data analysis.
The study reveals that reliability; responsiveness and security dimension of ATM service quality has positive and significant relationship with customer satisfaction. However, ease of use and conveniences have positive relationship with customer satisfaction but are not statistically significant. Most of the respondents believe ATM service as the necessity of modern banking and the overall service quality provided by commercial bank is satisfactory.
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Barcode Call number Media type Location Section Status 36/D 658.812 BUD Thesis/Dissertation Uniglobe Library Technology Available
Title : Corporate culture and firm performance: a case of Nepalese commercial banks Material Type: printed text Authors: Kavina Shrestha, Author Publication Date: 2014 Pagination: 94p. Size: GRP/Thesis Accompanying material: 2/B General note: Including bibliography
Languages : English Descriptors: Banks
Banks and banking
Commercial banks
Corporate culture
Nepal
PerformanceKeywords: 'corporate culture performance commercial banks bank and banking banks Nepal' Class number: 658.4 Abstract: From the past few years, it has been seen that Nepalese commercial banks are playing a significant role in the economic development of a country. There are numerous empirical evidences of developed countries that corporate culture has significant impact on the improving the performance of commercial banks. However, despite of several empirical evidences, corporate culture and bank performance issues are still unsolved in context of Nepalese banking industry. So, determining the strength of corporate culture as well as its impact on the performance of commercial banks has always been a crucial issue for every Nepalese commercial bank. Therefore, this study attempts to identify the determinants of corporate culture and its impact on the performance of Nepalese commercial banks.
This study attempts to evaluate the performance of Nepalese commercial banks from growth, cost and profit perspectives. Similarly, this study also considered various dimensions of corporate culture such as involvement, consistency, adaptability and mission in order to measure culture of Nepalese commercial banks. Based, on Denison Organizational Culture Survey (DOCS), this study used cultural strength index as the proxy for corporate culture in order to link culture and performance of Nepalese commercial banks.
The study was based on both primary and secondary sources of data. Altogether, 17 commercial banks which were established before 2002/03, was taken as the sample for the study. This study used methods such as descriptive analysis, correlation analysis, and regression analysis in order to analyze secondary data. Likewise, primary data was analyzed by using percentage frequency distribution.
The study concludes that one year lagged volume of loan, credit risk, age of the bank, capital and one year lagged capital are the most dominant variables that have significant impact on performance of commercial banks in Nepal as measured by volume of loan from growth perspective. Likewise, from the perspective of cost, one year lagged cost to income ratio, operating income and one year lagged operating income are the most dominant variables that have significant impact on performance of Nepalese commercial banks. Similarly, one year lagged net interest margin, cash reserve ratio, total assets, one year lagged total assets, inflation rate and one year lagged growth rate of gross domestic product are the most dominant variables that have significant impact on performance of commercial banks as measured by net interest margin from the perspective of profit. This study also concluded that culture of bank has no impact on performance of commercial banks because there is no sufficient evidence to prove that culture of bank does have impact on performance of commercial banks.
Likewise, the primary survey results indicate that involvement is the most important factor for maintaining strong culture in the bank followed by consistency, adaptability and mission. The study also concluded that strong culture have more impact on performance level of the employees. Finally, the study also concluded that strong culture motivates the employees as well as enhances coordination and control.
Based on the findings and conclusions the study recommends that commercial banks should focus on minimizing their credit risk as well as increase their volume of capital in order to increase the volume of loan. The study also suggested that commercial banks should maintain higher operating income and cash reserve ratio in order to improve their performance.The study also recommended that commercial banks should allow employees at all levels of the banks to engage in pursuit of the mission and work in a collaborative manner to fulfill bank’s objectives. Finally, the study also recommended that commercial banks should focus mainly on improving the competitive culture that emphasizes values relating to demanding goals, competitive advantage, marketing superiority and profits because it is the most important type of culture in commercial banks.
Corporate culture and firm performance: a case of Nepalese commercial banks [printed text] / Kavina Shrestha, Author . - 2014 . - 94p. ; GRP/Thesis + 2/B.
Including bibliography
Languages : English
Descriptors: Banks
Banks and banking
Commercial banks
Corporate culture
Nepal
PerformanceKeywords: 'corporate culture performance commercial banks bank and banking banks Nepal' Class number: 658.4 Abstract: From the past few years, it has been seen that Nepalese commercial banks are playing a significant role in the economic development of a country. There are numerous empirical evidences of developed countries that corporate culture has significant impact on the improving the performance of commercial banks. However, despite of several empirical evidences, corporate culture and bank performance issues are still unsolved in context of Nepalese banking industry. So, determining the strength of corporate culture as well as its impact on the performance of commercial banks has always been a crucial issue for every Nepalese commercial bank. Therefore, this study attempts to identify the determinants of corporate culture and its impact on the performance of Nepalese commercial banks.
This study attempts to evaluate the performance of Nepalese commercial banks from growth, cost and profit perspectives. Similarly, this study also considered various dimensions of corporate culture such as involvement, consistency, adaptability and mission in order to measure culture of Nepalese commercial banks. Based, on Denison Organizational Culture Survey (DOCS), this study used cultural strength index as the proxy for corporate culture in order to link culture and performance of Nepalese commercial banks.
The study was based on both primary and secondary sources of data. Altogether, 17 commercial banks which were established before 2002/03, was taken as the sample for the study. This study used methods such as descriptive analysis, correlation analysis, and regression analysis in order to analyze secondary data. Likewise, primary data was analyzed by using percentage frequency distribution.
The study concludes that one year lagged volume of loan, credit risk, age of the bank, capital and one year lagged capital are the most dominant variables that have significant impact on performance of commercial banks in Nepal as measured by volume of loan from growth perspective. Likewise, from the perspective of cost, one year lagged cost to income ratio, operating income and one year lagged operating income are the most dominant variables that have significant impact on performance of Nepalese commercial banks. Similarly, one year lagged net interest margin, cash reserve ratio, total assets, one year lagged total assets, inflation rate and one year lagged growth rate of gross domestic product are the most dominant variables that have significant impact on performance of commercial banks as measured by net interest margin from the perspective of profit. This study also concluded that culture of bank has no impact on performance of commercial banks because there is no sufficient evidence to prove that culture of bank does have impact on performance of commercial banks.
Likewise, the primary survey results indicate that involvement is the most important factor for maintaining strong culture in the bank followed by consistency, adaptability and mission. The study also concluded that strong culture have more impact on performance level of the employees. Finally, the study also concluded that strong culture motivates the employees as well as enhances coordination and control.
Based on the findings and conclusions the study recommends that commercial banks should focus on minimizing their credit risk as well as increase their volume of capital in order to increase the volume of loan. The study also suggested that commercial banks should maintain higher operating income and cash reserve ratio in order to improve their performance.The study also recommended that commercial banks should allow employees at all levels of the banks to engage in pursuit of the mission and work in a collaborative manner to fulfill bank’s objectives. Finally, the study also recommended that commercial banks should focus mainly on improving the competitive culture that emphasizes values relating to demanding goals, competitive advantage, marketing superiority and profits because it is the most important type of culture in commercial banks.
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Barcode Call number Media type Location Section Status 64/D 658.4 SHR Thesis/Dissertation Uniglobe Library Technology Available
Title : Corporate governance structure and performance of Nepalese banks Material Type: printed text Authors: Bibek Khadgi, Author Publication Date: 2013 Pagination: 143p. Size: GRP/Thesis Accompanying material: 1/B Languages : English Descriptors: Banks
Banks and banking
Bibek Khadgi
Business planning
Commercial banks
Corparate
Corporate governance
NepalKeywords: 'bibek Khadgi corporate governance business planning corparate banks commercial bank bibek khadgi nepal' Class number: 338.6 Corporate governance structure and performance of Nepalese banks [printed text] / Bibek Khadgi, Author . - 2013 . - 143p. ; GRP/Thesis + 1/B.
Languages : EnglishHold
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Barcode Call number Media type Location Section Status 12/D 338.6 KHA Thesis/Dissertation Uniglobe Library Social Sciences Available
Title : Corporate social responsibility and financial performance of Nepalese commercial banks Material Type: printed text Authors: Surendra Gurung, Author Publication Date: 2014 Pagination: 140p. Size: GRP/Thesis Accompanying material: 2/B General note: Including bibilography Languages : English Descriptors: Banks
Banks and banking
Commercial banks
Corporate image
Corporations-Public relations
Social responsibility of businessKeywords: 'corporate social responsibility corporate image banks banks and banking commercial banks banks' Class number: 658.408 Abstract: Corporate Social Responsibility (CSR) has gradually taken its stronghold in corporations of all sizes across business sectors. Extant literature suggests that companies benefit from being able to demonstrate their social responsibility towards different stakeholders. However, there is no strong consensus as to whether such initiatives could potentially lead to firm’s better financial performance or as a source of sustained competitive advantage. Some studies have shown positive relationship and other studies have shown negative or no relationship between company’s CSR practices and firm financial performance. Against these backdrops, this paper mainly aimed at examining the relationship between CSR and financial performance of Nepalese commercial banks. Besides, this study also examined separately CSR activities of Nepalese commercial banks. The major objectives of this study were to examine the relationship between CSR and financial performance of Nepalese commercial banks, to study the impact of other explanatory variables on the financial performance and to analyze the CSR activities of these banks. The quantitative sample of this study included data from 23 commercial banks for the period of 2007 to 2011 with 115 observations to examine the relationship between CSR and financial performance. Purposive sampling was used for the primary analysis that contained a sample of 150 respondents in analyzing CSR activities of 23 commercial banks.
The study revealed a positive relationship between CSR and financial performance of Nepalese commercial banks. This positive relationship between CSR and financial performance suggests that positive social behavior of Nepalese commercial banks increase their financial performance. Likewise, the primary analysis showed considerable CSR activities by 23 Nepalese commercial banks. Similarly, it is found that CSR is not mandatory in Nepal and all the commercial banks that have made the disclosure of CSR activities are in voluntary basis. In particular, the commercial banks may reap long term benefits of enhanced corporate reputation, improved relationships with the local communities, customer loyalty, increased worker motivation, quality workforce retention and higher profitability by committing themselves to CSR practices.
Corporate social responsibility and financial performance of Nepalese commercial banks [printed text] / Surendra Gurung, Author . - 2014 . - 140p. ; GRP/Thesis + 2/B.
Including bibilography
Languages : English
Descriptors: Banks
Banks and banking
Commercial banks
Corporate image
Corporations-Public relations
Social responsibility of businessKeywords: 'corporate social responsibility corporate image banks banks and banking commercial banks banks' Class number: 658.408 Abstract: Corporate Social Responsibility (CSR) has gradually taken its stronghold in corporations of all sizes across business sectors. Extant literature suggests that companies benefit from being able to demonstrate their social responsibility towards different stakeholders. However, there is no strong consensus as to whether such initiatives could potentially lead to firm’s better financial performance or as a source of sustained competitive advantage. Some studies have shown positive relationship and other studies have shown negative or no relationship between company’s CSR practices and firm financial performance. Against these backdrops, this paper mainly aimed at examining the relationship between CSR and financial performance of Nepalese commercial banks. Besides, this study also examined separately CSR activities of Nepalese commercial banks. The major objectives of this study were to examine the relationship between CSR and financial performance of Nepalese commercial banks, to study the impact of other explanatory variables on the financial performance and to analyze the CSR activities of these banks. The quantitative sample of this study included data from 23 commercial banks for the period of 2007 to 2011 with 115 observations to examine the relationship between CSR and financial performance. Purposive sampling was used for the primary analysis that contained a sample of 150 respondents in analyzing CSR activities of 23 commercial banks.
The study revealed a positive relationship between CSR and financial performance of Nepalese commercial banks. This positive relationship between CSR and financial performance suggests that positive social behavior of Nepalese commercial banks increase their financial performance. Likewise, the primary analysis showed considerable CSR activities by 23 Nepalese commercial banks. Similarly, it is found that CSR is not mandatory in Nepal and all the commercial banks that have made the disclosure of CSR activities are in voluntary basis. In particular, the commercial banks may reap long term benefits of enhanced corporate reputation, improved relationships with the local communities, customer loyalty, increased worker motivation, quality workforce retention and higher profitability by committing themselves to CSR practices.
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Barcode Call number Media type Location Section Status 40/D 658.408 GUR Thesis/Dissertation Uniglobe Library Technology Available
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